GP Medical Receptionist
NHS Jobs Huntingdon
Job Summary The post holder will provide an efficient and professional point of contact for patients and visitors. To act as focal point of communication between patients, clinicians, practice and community staff. This post has no supervisory, managerial or budgetary responsibility.
Specific Responsibilities To receive patients in a friendly, polite and courteous manner and provide relevant information. Utilise the SystmOne system either by face-to-face or by telephone contact to ensure the efficiency of the appointment system and to monitor the flow of patients into the consulting and treatment rooms.
To explain and show all patients how to use the automatic booking in system. To explain practice arrangements and formal requirements to all new patients and those seeking temporary cover, ensure that the correct procedures are adhered to. Respond promptly to all queries and requests for assistance from patients and visitors.
To book all temporary visitors into and out of the practice. To deal with SystmOne tasks as received from Doctors/Nurses/Admin staff. When necessary, operate the stair lift to take patients to the first floor for their appointment (this applies to Roman Gate only) To scan all patient documentation in to the patients clinical record, ensuring that great care is taken in doing so.
To run all patient summaries off SystmOne for patient visits or as directed by the Doctor. To ensure that all complaints about services provided are directed to either the Reception Manager or the Assistant Practice Manager. Transfer the telephones over to the emergency system in accordance with practice policy.
At the end of the day to tidy the waiting and childrens play area. To conduct a close down of the practice and ensure proper security proceeds are in place before exiting the building. Reception/Patient Waiting Area To ensure on a daily basis that the area is kept both clean and tidy.
Report any areas which need cleaning to the Reception Manager. To tidy and control all patient reading literature and leaflets. To ensure that the childrens play area is kept tidy and that the toys are wiped over on a monthly basis. Throw away any toys which have become unsafe/damaged.
To keep all plants in the area in a healthy state. To check that all the information on the notice boards is relevant and up-to-date. All plants are watered and kept clean and in good condition. Building To secure the premises at the end of the day, usually 18:15 and ensure the building is totally secured including all lockable exits are locked, lights turned off and the alarm activated when necessary.
If working on a late night surgery, the practice will close at 20:15. Personal Qualities The post holder will have regular contact with the public and will enjoy helping people of all ages and backgrounds. An outgoing personality, patience, tact, stamina and good communication skills as well as a high commitment to team work and a flexible approach to work is essential.
Confidentiality The post holder must maintain the confidentiality of information about patients, staff and other health service providers at all times. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.
Flexibility This job description is intended to provide an outline of the main responsibilities only, the post holder will need to be flexible in developing the role and work closely with the Reception Manager. Equal Opportunities The practice is committed to Equal Opportunities in employment and seeks to eliminate unlawful racial, sexual or disability discrimination, to promote equality of opportunity and promote good relations between staff.
Skills and Qualifications Basic numeric and literacy GCSE/GCE or equivalent Computer literate Smoking The practice actively discourages smoking; it is against the law to smoke within the practice. Health and Safety The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.
Specific Responsibilities To receive patients in a friendly, polite and courteous manner and provide relevant information. Utilise the SystmOne system either by face-to-face or by telephone contact to ensure the efficiency of the appointment system and to monitor the flow of patients into the consulting and treatment rooms.
To explain and show all patients how to use the automatic booking in system. To explain practice arrangements and formal requirements to all new patients and those seeking temporary cover, ensure that the correct procedures are adhered to. Respond promptly to all queries and requests for assistance from patients and visitors.
To book all temporary visitors into and out of the practice. To deal with SystmOne tasks as received from Doctors/Nurses/Admin staff. When necessary, operate the stair lift to take patients to the first floor for their appointment (this applies to Roman Gate only) To scan all patient documentation in to the patients clinical record, ensuring that great care is taken in doing so.
To run all patient summaries off SystmOne for patient visits or as directed by the Doctor. To ensure that all complaints about services provided are directed to either the Reception Manager or the Assistant Practice Manager. Transfer the telephones over to the emergency system in accordance with practice policy.
At the end of the day to tidy the waiting and childrens play area. To conduct a close down of the practice and ensure proper security proceeds are in place before exiting the building. Reception/Patient Waiting Area To ensure on a daily basis that the area is kept both clean and tidy.
Report any areas which need cleaning to the Reception Manager. To tidy and control all patient reading literature and leaflets. To ensure that the childrens play area is kept tidy and that the toys are wiped over on a monthly basis. Throw away any toys which have become unsafe/damaged.
To keep all plants in the area in a healthy state. To check that all the information on the notice boards is relevant and up-to-date. All plants are watered and kept clean and in good condition. Building To secure the premises at the end of the day, usually 18:15 and ensure the building is totally secured including all lockable exits are locked, lights turned off and the alarm activated when necessary.
If working on a late night surgery, the practice will close at 20:15. Personal Qualities The post holder will have regular contact with the public and will enjoy helping people of all ages and backgrounds. An outgoing personality, patience, tact, stamina and good communication skills as well as a high commitment to team work and a flexible approach to work is essential.
Confidentiality The post holder must maintain the confidentiality of information about patients, staff and other health service providers at all times. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.
Flexibility This job description is intended to provide an outline of the main responsibilities only, the post holder will need to be flexible in developing the role and work closely with the Reception Manager. Equal Opportunities The practice is committed to Equal Opportunities in employment and seeks to eliminate unlawful racial, sexual or disability discrimination, to promote equality of opportunity and promote good relations between staff.
Skills and Qualifications Basic numeric and literacy GCSE/GCE or equivalent Computer literate Smoking The practice actively discourages smoking; it is against the law to smoke within the practice. Health and Safety The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.
Other Information The post holder will work at both Charles Hicks Centre and Roman Gate Surgery. The job description will change by mutual agreement, in such instances the post holder will be issued with an amendment or given a new job description.
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