Experienced Service Availability Engineer - Cheltenham - ref. b77038319
Overview:
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.
At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology.We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.
Come join our team!
About iPipeline
Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK.We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration.
Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.
iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status.We are committed to building a supportive and inclusive environment for all employees.
This is an office-based position.
Responsibilities:
To operate as part of the team of service availability engineers to ensure the availability, capacity, security, and successful change management of the internal and external iPipeline web and application infrastructure.
Proactivity
Develop and utilise automation and technical efficiencies within the IT Operations team to support the following goals:
To ensure the availability of all iPipeline web/app infrastructure within agreed Service Level Agreements (SLAs).- Timely monitoring of the hardware and software running iPipeline web/app infrastructure
- Timely monitoring of dependent infrastructure (e.g. Provider quotes servers) & communications with technical partners to resolve problems
- Proactive diagnosis & correction of faults identified, and collaboration with the other internal IT teams to achieve fault resolution
- Responding, managing & active follow-up of any availability-related incidents
- Proactive maintenance tasks to prevent outages and maximise iPipeline Service Availability
- Monitor and report on current capacity and performance.
- Analyse reports and load test results to create action plans to meet future capacity and performance requirements.
- Complete any upgrades necessary – in a timely manner – to meet all capacity and performance requirements.
- Implement and operate all security controls as identified through best practice, internal process and security audit.
- Identify and report on security risks or security incidents and take appropriate steps to mitigate or resolve them in a timely manner.
- To follow correct security procedures and consider the security implications of any planned changes.
- Maintain patch management platforms and schedules to uphold high levels of infrastructure security.
- Support the development and test teams in planning, implementation and troubleshooting of development releases.
- Validate development plans for risks and fitness of purpose.
- Provide supporting resource for development release activity.
- Provide support for the change configuration and release management process.
- To undertake a proportional amount of out of hours release activity, may include the occasional Saturday, split across the number of Team members.
- Take part in the on-call rota which is split across Portal Operations and Tech Services teams.
Qualifications:
Essential:
- Windows Server Administration
- Web Server Administration
- Implementation & Management of Virtualised Infrastructure
- Foundation PowerShell
Desirable:
- Linux Administration
- SAN Technologies
- Load-Balancer technologies
- Server/Network Monitoring Experience
- AWS Experience
- Advanced Scripting Capabilities