Housing Officer

• Job Type: Permanent
• Location: To be confirmed
• Salary: Competitive

This role offers the unique opportunity to make a real difference within a small but ambitious housing association.

Day to Day of the role:

• Deliver an efficient and effective generic housing management service in line with policies, procedures, Key Performance Indicators, and Service Standards.
• Take ownership of Housing and Customer Service needs, providing excellent customer service at all times to both internal colleagues and external customers.
• Identify customers’ needs and problems at an early stage and take prompt action to respond and prevent escalation of concerns.
• Develop partnerships that benefit both the Association and customers.
• Liaise with contractors, council departments, social services, and other relevant bodies on resident needs such as arrears management, and repairs and maintenance issues.

Required Skills & Qualifications:

• Highly developed negotiating and influencing skills with effective cross-team and partnership working abilities.
• Ability to complete tasks accurately and timely under pressure, with attention to detail.
• Good written and verbal communication skills.
• Effective liaison with staff and other stakeholders to give information, find information, and resolve problems.
• Strong organisation skills and ability to time-manage workload.
• Commitment to delivering a high standard of customer service.
• Knowledge of housing legislation and current practice.
• Ability to work proactively under own initiative.
• Experience in performing a range of generic housing management functions, such as voids management, sign-ups, estate inspections, and fire safety checks.
• Demonstrable experience of excelling in an agile working environment and a commitment to improving processes.

Benefits:

• Competitive salary.
• Opportunities for personal development and growth within the organisation.
• Being part of a team that is instrumental in shaping the future of the housing association.

To apply for the Housing & Customer Service Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.