Business Support Officer

We are looking for experienced administrators to provide support, at our Children and Families Newcastle Hubs within the city.

We currently have two part time vacancies available:

The first is to be located in Blakelaw working two days per week; Monday and Thursday.

The second position is also for two days per week, but based in Lemington, working on a Tuesday and Wednesday.

You may during the employment be required to work at other locations across the city.

You will be working in a busy front-line reception and back-office environment, therefore will require knowledge of Microsoft Office, Teams and Email.

The roles will require you to have excellent customer service skills, along with excellent organisational and communication skills and the ability to multi-task, as well as liaise effectively with customers, colleagues and stakeholders.

Main Duties:

1. To take part in identifying and embedding business process improvements.
2. To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
3. To collate and prepare management information as needed.
4. To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
5. To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
6. To give interactive WP support to the allocated service using digital, audio or copy typing.
7. To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
8. To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
9. To give a professional and courteous reception service as needed.
10. To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.
11. To promote and implement our equal opportunities policies in all aspects of employment and service delivery.