Service Delivery CRM Co-ordinator (18-month Fixed Term Contract)
RABI Oxford
Job Advert
Background
At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expertsupport, advice and guidance, tailored to the individual circumstances of the farming person. An exciting opportunity has arisen
in our Service Delivery Team for a CRM Co-ordinator who will be responsible for the support and development of our case management
platform.
Key Purpose:
Contribute to the design and implementation of new technology and tools leading to a significant positive impact on the deliveryof services.
Key Responsibilities:
- Coordination of BAU system enhancements within The Service Delivery Team.
- Support the Senior Service Delivery Co-ordinator with the coordination of the platform and data roadmaps.
- Become one of the subject matter experts for the platform supporting implementation projects such as integrations with external
- Champion accurate and efficient collection of data across The Service Delivery Team.
- Coordinate data analysis and insight briefs.
- Assist the wider CRM team with tasks and projects.
- In the absence of other co-ordinators support the wider administrative duties of the Service Delivery Team.
Person Specification:
Essential- Experience in Project Management.
- Highly organised and efficient, with the ability to multitask and prioritise effectively.
- Exceptional attention to detail.
- A proactive problem solver.
- Excellent communication and collaboration skills, capable of naturing strong working relationship.
- Proficient in Microsoft Office (Excel, Word, Teams).
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- Experience of using MS Dynamics.
at RABI. Full training and support will be provided for the right candidate.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reservethe right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure
equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result oftheir sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which
cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their
relevant skills, experience, qualifications and abilities.
Cirencester, 29 mi from Oxford
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