Administrator - Safeguarding
Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination.
There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
An opportunity has arisen to recruit an experienced Administrator to work in the Safeguarding Team including cover for Adults / Children and the Multi Agency Safeguarding Hub.
Applicants should be flexible; reliable; enthusiastic and enjoy working in a team environment. This post would suit somebody who is proficient in administrative skills, organised and can work to deadlines, whilst continually prioritising workloads.
The successful candidate should have excellent interpersonal communication skills and will need to deal with confidential and sensitive issues in a professional manner.
Please note that due to the nature of the team’s remit, you may be exposed to potentially emotive case content which involves children and families. Support will be available.
The central base would be Blakenall Village Centre but will require additional travel to work from both NHS and non NHS locations across Walsall, including Walsall Multi Agency Safeguarding Hub (MASH) at the Civic Centre and Walsall Manor Hospital.
We reserve the right to close this advert early if we receive high volumes of applications.
Main duties of the job
The post holder will provide comprehensive, flexible and efficient administrative services to the Safeguarding Teams, which includes Safeguarding Children’s Team, Safeguarding Adults, and the Children in Care Teams.
The post holder will be expected to respond promptly and efficiently to all routine requests and to work collaboratively with the Admin Team Leader for Safeguarding Administration and Business Support Manager. The post holder will provide administrative support for the Safeguarding Children’s Team, working with highly sensitive, confidential information and will be required to adhere to information governance policy and procedure at all times.
The post holder will manage administrative systems to support the Safeguarding Children’s Team; ensuring all systems are fit for purpose, effective and adhere to governance arrangements.
The post holder will be responsible for taking duty calls into the Safeguarding Team and correctly recording details of the caller and transferring the calls to and liaising with the duty nurse for the Safeguarding Children’s Team, Safeguarding Adults Team or the Children in Care Team.
Working for our organisation
The Safeguarding Administrative Team is a small and developing team. We are looking for a team player who has excellent communication skills and can effectively work with colleagues and wider safeguarding Partners.Working in Safeguarding can be a challenging area to work, and it is essential that the successful post holder can use their own initiative in a busy work environment.
Detailed job description and main responsibilities
Main Duties
Operational Responsibilities- To provide comprehensive administrative support services for the Safeguarding Team.
- Responsible for conducting electronic health system searches (such as CarePlus, Fusion, and Medway and BadgerNet) to obtain relevant health information on children and their families to support the weekly MARAC (Multi-Agency Risk Assessment Conference) and and daily Domestic Abuse Triage.
- Be responsible for acting as a focal point for general enquiries into the Safeguarding Team, taking messages and communicating them in a timely and effective manner – confidentiality must be maintained at all times in line with the Data Protection Act and Trust policies
- Produce high quality documents (letters, spreadsheets, presentations, e-mail etc) as required from written or direct dictation using Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and preparation for mailing, electronically, or by post
- Communicate effectively with Health Professionals with general enquiries into the Safeguarding Team and take accurate information before passing to the relevant Duty Nurse.
- Ensure adherence to the Domestic Abuse Procedure for Healthcare Staff in respect of administrative duties for MARAC including using electronic health systems to conduct accurate searches on children and their families. This will include timely distribution of information to health staff within agreed timescales.
- Ensure adherence to the Domestic Abuse Procedure for Healthcare Staff in respect of administrative duties for daily Domestic Triage including using electronic health systems to conduct accurate searches on children and their families. This will include timely distribution of information to health staff within agreed timescales
- Ensure all data in relation to monitoring is recorded in a timely manner to be utilised for the Trust Annual Report or for reports requested by the Head of Safeguarding Team/Lead Nurse for Safeguarding Children.
- To maintain an accurate system of addition and removal of flags ensuring strict adherence to timeliness for children who are subject to a Child Protection plan both in and out of borough.
- Following the Court Statements Standard Operating Process to ensure requests are sent to Health Professionals in a timely manner. Assist with editing final court statements before being submitted to the Legal Team in a timely manner.
- Ensure the flagging system is audited on a quarterly basis to reassure clinicians of accuracy.
- Routine data entry onto confidential databases and accurate entry of sensitive information.
- Update and maintain effective filing of electronic data storage systems for the named Nurses including the safe keeping of all confidential documents
Person specification
Qualifications
Essential criteria- GCSE or equivalent - Maths and English
- IT skills / qualifications or relevant experience of IT skills, Microsoft word, PowerPoint, excel, outlook
Experience
Essential criteria- Extensive previous experience in clerical or administration role
- Experience of using Microsoft Office packages at a high level including excel and powerpoint
- Experience of working in a Safeguarding environment
- Experience of working within an NHS environment
Knowledge & Skills
Essential criteria- A good understanding of GDPR and confidentiality
- Good communication skills both written and verbal
- Ability to demonstrate good resilience, dealing with sensitive and highly confidential infomation
- Ability to develop and maintain effective office systems
- Excellent attitude to work and understanding of expectation of NHS
- Ability to work well on own as well as part of a team
- An understanding of NHS systems and processes
- An understanding of Partnership working
- An understanding of Safeguarding and Children in Care
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period.Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.