Apprentice Emergency Care Assistant - Hertfordshire and West Essex

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

• Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
• Our equality networks: [...]
• Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Job overview

This advert is for roles in Stevenage and Hemel, Watford and Harlow Training courses will commence from April 2025 onwards

Take the first step into a career where you can make a real difference when you come to work. We are delighted to accept applications for the Apprentice Emergency Care Assistant role.

You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of the service we provide to our patients and our staff.

Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST #WeAreTheNHS

Main duties of the job

The duration of the training is approximately 12 months. During this training period, Agenda for Change Annex 21 Training salary will apply; starting salary £19255 per annum. Applicants who successfully complete their apprenticeships will then be eligible to continue in a Qualified Emergency Care Assistant role with the Trust.

Upon completion of the apprenticeship programme you will progress to the bottom of Band 3 £24071 per annum (2024/25 Agenda for Change pay scale).

At EEAST we expect our clinical workforce to deliver the very best care to our patients with the support of a dedicated team of clinical staff, volunteers, call handlers, dispatchers and support staff. In addition, paramedics will routinely work with other allied health professionals in partnership organisations in both hospital and community-based services to ensure timely referrals and discharge.

A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

• Step 1 - Read the advert and the Job Description and Person Specification (attached)
• Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
• Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted

Please note that this job role requires you to obtain your Provisional C1 Licence and Theory before you can be offered a start date.

Please see the attached support document with information to support you to obtain your Provisional C1 Licence and Theory

Person specification

Qualifications Route 1

• Two GCSE Grade C (or above) or Functional Skills level 2 in Maths and English. Please note Function Skills must have been undertaken through an approved provider.
• Full UK manual driving licence with 1 year driving experience
• Maximum 3 Penalty Points for minor offences
• Maximum 6 Penalty points for SP30 Driving Offences
• C1 category licence / or To have obtained provisional C1 driving licence, C1 medical and C1 Theory prior to start date.

Qualifications Route 2

• One GCSE Grade C (or above) OR Functional Skills level 2 in Maths or English Please note Function Skills must have been undertaken through an approved provider. You will be contractually required to achieve the qualification you are yet to obtain (Maths or English Functional Skills Level 2), within first 12 months of employment.
• Full UK manual driving licence with 1 year driving experience
• Maximum 3 Penalty Points for minor offences
• Maximum 6 Penalty points for SP30 Driving Offences
• C1 category licence to be held / or To have obtained provisional C1 driving licence, C1 medical and C1 Theory prior to start date.

Skills and Knowledge

• Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
• Excellent interpersonal skills with the ability to relate to people, listen well and apply questioning react in a tactful, appropriate, and professional manner
• Good communication skills with the ability to communicate appropriately and effectively face to face, over the phone/radio and in writing.

• Knowledge of the role of current non-registered healthcare workers, including emergency care assistants and how they contribute to excellent patient care.
• Knowledge about East of England Ambulance Service, its organisational values, and the services it provides to patients and the community.

Experience

• Experience of dealing with people in difficult and challenging circumstances and / or ‘customer care’ environment /customer service experience.

• Experience of involvement or caring for people in a health or social care environment.
• Additional driving experience, for example driving larger vehicles within rural and urban areas.

Personal Attributes

• Commitment to self-development.

• Treats everyone as an individual and strives to understand individual need.
• Be organised and able to take responsibility for own learning to meet deadlines.
• Be able to seek feedback, think about and respond proactively to feedback you are given.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.