L&OD Apprenticeship & Work Placement Assistant (Apprentice)

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

The post holder will support the delivery of a high‑quality, customer‑focused Learning and Organisational Development service that meets the needs of all Trust staff.

They will act as the first point of contact for Trust staff and external enquirers in relation to the Trust’s apprenticeship programme, work experience and other work placement initiatives.

The role will provide effective support to staff and visitors accessing the Learning and Organisational Development Service, ensuring a consistent, best‑in‑class learning and development offer is delivered both virtually and face to face.

A high level of initiative is required, with the role operating independently and without the need for direct supervision

1. Provide general administrative support to the Apprenticeship and Work Placement Lead by answering the telephones, dealing with queries (either in person or via emails), monitoring and responding to emails in the Apprenticeship and Work Experience inboxes.
2. To maintain accurate records for apprentices on the Government Digital Apprentice Service, adding learners, training providers, and reporting.
3. To provide administrative support using the OLM system to ensure that apprenticeship training records for staff are updated, and maintained.
4. Support projects such as National Apprenticeship Week, Learning at Work Week, apprenticeship information stalls, job fairs, staff engagement and OD activities as required. This includes coordinating with the Communications Team, Facilities Management, and subject matter experts; following up with enquiries, conducting and reporting on evaluations.
5. To write copy and draft Trust-wide and social media communications to advertise apprenticeships and other work placement schemes, using all communication channels to promote opportunities.This will include weekly news, posters, and banners.

Working for our organisation

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

1. To support research on good practice and how other Trusts / organisations are using apprenticeships and other government funded work opportunities to inform and improve the Trust’s programme and maximise the use of the Apprenticeship Levy.
2. To support the Apprenticeship and Work Placement Lead in conducting evaluations of the apprenticeship programme, work experience programme and implementation of other government schemes as appropriate.
3. To use professional communication skills, in a timely manner, to deal with enquiries and emails from staff, face to face, in writing, and when using the telephone.
4. To use professional presentation skills in order to welcome and host delegates for events, supported by the Apprenticeship Lead and wider L&OD team.
5. Undertake L&OD administrative duties as directed by the Apprenticeship and Work Placement Lead or other senior team members.
6. To complete all of required activities and assignments associated with the relevant apprenticeship programme as directed by the training provider.

Person specification

Education and Qualifications

• 5 x GCSEs, equivalent to A*-C / 4 and above, (including Maths and English), equivalent qualification or equivalent professional experience

Knowledge and Understanding

• Experience of using a range of MS Office packages, including Word, Excel, PowerPoint and Outlook.

Experience

• Previous experience of working in a customer services environment

• Previous experience working in HR or a learning & development environment Previous experience with ESR OLM for learner management

Skills/Abilities

• Excellent administration, organisational and planning skills
• Ability to manage own time and prioritise tasks effectively
• Self-starter, able to work on own initiative
• Strong ability to work well within a team
• Good all round communication skills with the ability to communicate complex information with tact and diplomacy
• Able to work under pressure and meet deadlines
• Good keyboard skills and the ability to ensure accurate data entry
• Demonstrable ability to pay attention to detail and be able to self-check completed work for quality and accuracy

Other

• A proactive attitude to work Willing to work
• Willing to work flexibly as service demand needs
• A keen interest in the field of learning and education, and a commitment to personal development