URBN HR Business Partner - Head Office

About Us:

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary:

Due to team expansion we are looking for a HR Business Partner to join our us. This role sits in URBN, our shared service function within the HR & Talent Department. URBN supports and works across all business areas and this role has a focuses on partnering with a strong emphasis on employee wellbeing.

Building strong relationships with our Head Office employees will be critical to the success of this role.

This is a critical member of this high performing and very credible team working closely to execute projects for our three brands for the UK Head Office.

What You'll Be Doing:

• Collaborate with managers, employees and the wider HR team to provide expert advice on HR policies, procedures, and people matters
• Monitor turnover, promotion and development at all levels in Head Office
• Develop and monitor strategies that will maximise employee engagement and motivation at all levels
• Build credible relationships with the Head Office teams, in particular the senior stakeholders to support them in delivering the business’s people strategy
• Develop and lead initiatives that boost employee engagement and maintain a positive, inclusive environment. You’ll run surveys, analyse feedback, and work with leadership to bring our team’s ideas to life.
• Proactively drive exciting HR initiatives through the HR Roadmap to keep us ahead of the curve—whether it’s improving employee engagement, diversity, or talent retention strategies
• Analyse HR data, such as the Engagement Survey and exit interviews to effectively to identify trends and make recommendations for change initiatives to drive retention
• With support from the wider HR team, management of all KPI's including LTO, Absence and Performance
• Ensure all Head Office teams are effectively inducting all new starters and acting on feedback
• Support implementation of new HR Systems and processes, ensuring continuous improvement

• Proactively manage and provide guidance for a variety of ER cases, ensuring a best practice approach and adherence to legislation and policies
• Proactively identify performance issues with line managers and recommend a best practice approach, providing support as appropriate
• Responsible for the creation, updating and implementation of all policies and procedures, ensuring they reflects the commercial needs of the business and are legally compliant
• Ensure URBN is compliant with all UK employment law and proactively seek updates.
• Support the HR Advisor on managing parental leave across all employees
• Advise on procedure and assist managers in dealing with employees with long term absence, including any home visits, wellbeing check ins and welfare meetings
• With guidance from the Senior HR Manager, support leadership with any change management initiatives

• Colloborate with L&D team to create a strong relationship, sharing internal feedback and training needs
• Support the L&D team with delivering ad-hoc training sessions where needs have been assessed through training needs analysis
• Support the Performance Management cycle including meeting requirements and timescales for objective setting, mid/end of year reviews
• Drive and continually improve the appraisal process
• Support line managers to develop knowledge and good performance management practice and further embed the Performance Management processes
• Proactively drive and implement employee succession and development with Talent Mapping Succession Plans

• Understand and be knowledgeable on reward and benefits across the UK
• Take the lead on researching and building new reward ideas
• Comprehensive knowledge of the pay and benefits structures internally with relevant external/competitor intelligence

What You'll Need:

• Proven experience in a HR Advisory role at a Senior level, ideally within a retail environment
• In-depth knowledge of UK employment legislation
• Ability to combine a creative, innovative approach with commercial ideas
• Self-motivated and able to take initiative
• Ability to build strong, credible relationships quickly and to be trusted at all levels
• Strong persuading and influencing skills and ability to give feedback to all levels of employees/managers
• Results driven and delivery focused, with a high level of integrity
• Strong communicator with an approachable style
• Organised and able to multitask with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Good problem-solving skills
• Strong team player
• Project management skills
• Good business acumen/commercially aware

#URBN #LI-JM2

The Perks:

• Work-life balance:
• Flexible start and finish times
• Bring your dog to work
• Wellbeing:
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and discount on external gym memberships
• Private Medical Insurance
• Employee Discount:
• Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
• Community:
• One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
• Cycle to work scheme
• Season ticket loan
• Continued Development:
• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement:

We base all our employment decisions on merit, job requirements and business needs.