[ref. u3891422] Internal Sales Coordinator

Sales Coordinator

Sector: Packaging distribution

Protecting what matters, together

We're dedicated to protecting what matters most - our people, our customers, our communities, and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive, and friendly workplace where you can unpack a career that grows.

Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.

Our business values commitment, diligence, teamwork, adaptability, and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Sales Coordinator Role

We can currently provide hybrid option to work one day a week from home for this role.

• Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
• Utilise CRM system (MS Dynamics) to diligently follow up on all new and existing sales leads, enquiries, and quotations.
• Take initiative to contact lapsed and underutilised accounts to promote the breadth of Macfarlane's product and service offerings.
• Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
• Handle customer queries and orders whilst always maintaining exceptional levels of customer service.
• Collaborate closely with Sales Executives, providing them with necessary support and assistance.
• Collaborate with credit control to promptly resolve queries, engaging with customers when necessary.
• Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilising the relevant systems
• Foster and maintain a comprehensive knowledge of all packaging solutions, actively sharing insights and expertise with colleagues.
• Liaise closely with the site purchasing team to ensure accurate product ordering at optimal prices.
• Coordinate with Logistics/Warehouse to uphold a 24/48-hour delivery schedule as expected by customers.What you will bring

• Minimum of 12 months' experience in a comparable sales coordination or support role, demonstrating proficiency in customer engagement and sales administration.
• Proven track record of actively engaging customers in phone-based roles for at least 12 months, showcasing strong communication skills and rapport-building abilities.
• Demonstrated ability to manage sales administration tasks and process sales orders efficiently within a busy environment.
• Strong and effective telephone manner, with a documented history of establishing rapport with customers to facilitate successful sales interactions.
• History of successfully working within a dynamic role, adept at multitasking and prioritising tasks to meet deadlines effectively.
• Previous experience in proactively engaging in outbound calling to existing customers for up-selling and cross-selling purposes.
• Proficient IT skills, including intermediate-level proficiency in Excel and prior experience with CRM systems for data management and analysis.
• Solid numerical skills with keen attention to detail and the ability to interpret and analyse data accurately.
• Ability to handle sensitive matters with diplomacy, integrity, and professionalism in interactions with customers and colleagues. (Also, desirable):
• Proven record of outbound prospecting and cold calling to generate new business sales opportunities.
• Previous experience providing sales support to external field-based colleagues, demonstrating collaborative teamwork and support.
• Prior use of Microsoft Dynamics CRM or similar CRM systems
• Experience working in a distribution-based environment, understanding the unique challenges and dynamics of this sector.
• Any knowledge of packaging-related products, or prior familiarity with our products. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

What you will get

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
• Additional Holiday purchasing scheme (run annually)
• Contributory pension scheme
• Free parking at most of our site locations
• Annual (company paid) volunteering day
• Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles
• Employee assistance program to support & advise with well-being & any issues
• Extensive range of training/development & potential progression opportunities
• Employee discount scheme (discounts on several major retail/leisure brands)
• Simply Health/Dental Cover option or BUPA cover for qualifying roles
• Enhanced HR policies relating to various employee rights & entitlements
• Long service awards (5-40 years)
• Charitable giving options
• Financial support with eye-tests/purchasing glasses (DSE users only)
• O2 Mobile discount scheme (up to 25% off)
• Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)Your future with us

Here at Macfarlane Packaging, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilising both inhouse