Customer Service Centre Approvals Process Manager
Do you have extensive knowledge of light and heavy vehicle engineering?
Can you interpret complex legislation and write concise detailed technical reports?
Are you someone who enjoys working collaboratively with internal and external key contacts?
If so, we'd love to hear from you!
The successful Customer Service Centre Approval Process Manager will manage the procedures and documentation employed in the processing of the following;Vehicle Approval (Individual Vehicle Approval, (IVA), Certificate of Initial Fitness, (COIF), Motorcycle Single Vehicle Approval, (MSVA) and scheme products.
The role holder will be responsible for managing a team of technical engineers, to support scheme processing and provide technical support to internal and external customers. Ensuring that the Driver and Vehicle Standards Agency (DVSA) meets its key targets and objectives as detailed in the Organisation Business Plan.
Responsibilities include but are not limited to:
- To support the development and implementation of Corporate and Directorate strategic objectives with active participation in associated meetings and events in support of the Head of Customer Contact.
- To support the agencies compliance with ISO standards as required in the application of the Vehicle Approval process on behalf of the Vehicle Certification Agency.
- To monitor scheme productivity and raise issues with relevant stakeholders.
- To manage a team of technical engineers within the Vehicle Approval Section providing:-
- scheme related advice to both internal and external customers.
- ensuring operation of the scheme is in line with scheme strategic and ISO compliance objectives.
- support to the processing of applications by the administration team.
For more information about the role and responsibilities please see the attached Candidate Pack.