Receptionist - Community Mental Health Teams - Crossgate House

Job overview

An exciting opportunity has arisen within the Community Mental Health Teams for a Receptionist based at Crossgate House in Sale.

The post holder will answer telephones, greet clinical and clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The postholder will provide an efficient and professional reception service ensuring quality service to all users. The post holder will be required to undertake general clerical duties within the reception team.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health difficulties. There will be client and carer telephone contact contact and therefore, excellent communication skills are essential.

To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other Trafford sites reception areas.

• Provide admin support to the clinical team
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing them to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude. Including recording information accurately on Paris.
• Responsibility for speaking to service users, checking all patients’ demographic details are complete and updated on the Paris system.

Full details of role and responsibility can be found in the attached job description and person specification.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Provide admin support to the clinical teams based at Crossgate House.
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first line point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude. Including recording information accurately on Paris.
• Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the Paris system to support with quality improvement performance across the CMHT Central & South.

Full details of role and responsibility can be found in the attached job description and person specification

• Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person specification

Education/Qualifications

• RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math’s.

• Other relevant IT qualifications

Experience

• Have experience of working in a busy office environment.
• Have experience of working in an office environment that ensure confidentiality is maintained at all times

• Have experience of working with members of the public. Including patients/service users
• Familiar with all office equipment
• Experience of working in healthcare setting
• Using Electronic Patient Record system

Skills and Abilities

• • Effective time management skills • The ability to prioritise and plan conflicting and complex work demands.
• • An excellent telephone Manner and Outstanding communication Skills.
• • Advanced keyboard Skills • The ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
• • A caring and sensitive attitude when communicating with staff and patients.
• A mature disposition
• Ability to be numerate and provide statistical data accurately

• • Patient administration background.
• • Knowledge of the EPR system and MS Teams.

Knowledge

• The Data Protection Act and Patient Confidentiality.

• Mental Health issues and challenges.

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www..nhsemployers.org

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**