Part-time Reception Administrator

• Reception duties: Greet patients and Respond to all queries and requests for assistance from patients and other visitors
• Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients
• Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly
• Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
• Action requests for ambulance transportation and enter details on the computer
• Ensure reception and waiting areas are kept neat and tidy 2: Repeat prescribing system: Receive patients requests for prescriptions whether in writing, e-mail or in person
• Deal with requests from patients to collect prescriptions and medication
• Collect and record relevant charges for prescriptions
• Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken
• Report any problems and ensure that follow up action is taken to resolve such matters 3: Appointment system: Ensure total familiarity with all appointment systems including regular and incidental variations
• Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record
• Monitor effectiveness of the system and report any problems or variations 4: Telephone system: Receive and make calls as required answering any queries that arise
• Divert calls and take messages as appropriate ensuring accuracy 5: Start and end of day procedures Open up premises at the start of the day: set alarm to day function and make all the necessary preparations to receive patients.

Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave 6: Any other delegated duties considered appropriate to the position by the practice manager