Admin Officer (Housing)
Location: Wandsworth, South West London, full time office based, SW15 4LG
Hourly rate £18.27 PAYE / £24.14 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the role:
Are you a highly organised and customer-focused individual with a passion for public service? We're looking for a proactive Administration Officer to join our Housing Area Team, supporting the delivery of housing management services to over 8,000 properties.
This is a dynamic and varied role where no two days are the same. You'll be the first point of contact for residents, contractors, and colleagues-handling everything from emergency repairs and tenancy sign-ups to anti-social behaviour reports and estate management support.
Key responsibilities:
- Manage repairs reporting lines and raise remedial orders, ensuring prompt and safe resolutions.
- Support the team rota including ASB, voids, out-of-hours emergencies, and post.
- Coordinate tenancy processes including sign-ups, voids, and mutual exchanges.
- Maintain accurate records using systems like NEC, Civica, and Capita.
- Issue estate parking permits and manage reception duties.
- Assist with safeguarding, welfare checks, and fire safety documentation.
- Collaborate with internal departments and external agencies to ensure seamless service delivery.
Skills and experience:
- Experienced in administrative roles, within housing or public services.
- Skilled in using Microsoft Office and able to learn systems like NEC and Netcall.
- A confident communicator-both written and verbal-with a professional and courteous manner.
- Organised, adaptable, and able to manage competing priorities under pressure.
- Committed to equality, diversity, and safeguarding principles.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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