Sales and Customer support Part-Time (Remote out of hours incentive)

Join Our Growing Team

MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.

Role Overview:

We are seeking a highly organised, proactive, and customer-focused operations coordinator. This role is pivotal to the smooth running of our operations, and you’ll be involved in key sales enquiry converting and engineer scheduling tasks.

Vision

Enhancing lives through outstanding electrical services.

We’re looking for individuals available for core hours 10 AM to 2 PM, Monday to Friday with £20 per successful out of hours callout job booked and completed.

Key Responsibilities:

1. Support the Management Team in successfully implementing the Company's vision and delivering exceptional services.
2. Collaborate and contribute within high-performing teams.
3. Aid in the proactive development and service delivery that meets world-class standards.
4. Positively impact the realisation of the Company's vision, mission, and operational strategy.
5. Be a driving force for change, communication, continuous improvement, and empowerment, ensuring the motivation and loyalty of colleagues.
6. Engage in ongoing reviews, enhancements, and optimisations of working standards for greater effectiveness and efficiency.

Specific Roles:

1. Answer incoming calls and inbox enquiries with promptness and courtesy.
2. Guide customers on the best range of services to meet their needs.
3. Conduct outbound calls to gather feedback from customers after project completion.
4. Swiftly respond to email inquiries, including those from Check-a-trade and Google.
5. Keep customers updated on the status of their jobs.
6. Diligently log all new inquiries and service requests in the company systems.
7. Schedule new jobs immediately within suitable time slots for engineers.
8. Prepare and organise weekly schedules for engineers.
9. Collaborate with field engineers to deliver outstanding services.
10. Plan, coordinate, and conduct onboarding for newly appointed staff.
11. Ensure that feedback questionnaires are filled out in real-time.

Generic Roles:

1. Represent the Company with external customers and partners as needed, under the direction of your line manager.
2. Meet or exceed agreed targets and key performance indicators across all responsibilities.
3. Comply with Company policies, especially regarding equality, diversity, and General Data Protection Regulation (GDPR).
4. Observe the Company Health and Safety policies and procedures.
5. Serve as a role model by upholding Company values and corporate management standards.
6. Pursue personal development through training activities while assessing your own performance and that of your team.
7. Take on additional duties that align with the key responsibilities of the position, as directed by your line manager.

Core Values

We prioritise our clients. Our mission is to enhance the lives of our clients and employees

by adhering to our core values:

• Empathy: Understanding others' perspectives and treating them as we wish to be treated.
• Honesty: Communicating with clarity and transparency, owning our mistakes, and striving for improvement.
• Trust: Managing realistic timelines and effectively communicating situations while delivering services & projects efficiently.
• Professionalism: Providing high-quality workmanship on time, with respect, legality, and efficiency.

• Highly organised with excellent time management and scheduling abilities.
• Positive, friendly, and outgoing, with exceptional communication skills, both written and verbal.
• Strong ability to work under pressure and manage competing priorities.
• Self-motivated and proactive, with a passion for delivering outstanding customer service.
• Strong desire to contribute to the growth and success of the business.
• Attention to detail and the ability to spot inefficiencies or areas for improvement.
• Resilient with the ability to remain calm and effective in challenging situations.

Benefits

What We Offer in Return:

• A competitive salary of £13,000 - £15,000 FT and PT pro rata based on experience.
• There are opportunities for career advancement within the company
• Pension scheme to support your future.
• Wellbeing initiatives and a gym membership to support a healthy work-life balance.
• Team fun days and social events.
• 10 days of holiday plus bank holidays (pro-rata).

Additional Information:

• Free on-site parking and company medical insurance.
• Commission pay and additional performance-related incentives.