IT Support Technician

IT Support Technician - Gloucester - £24,000 to £30,000 pa

Acorn by Synergie is looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business.

This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri 08.30-4.30pm

with a 1-hour lunch break.

All applicants must be eligible for UKSC & NPPV3 clearances.

The Person:

• Enthusiastic.
• Engaging.
• Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical

• Team player who thrives in a collaborative environment.

Activity:

• After training - be the first point of contact for technical issues, managing troubleshooting

• Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and

• Support employees with technology issues, hardware & software upgrades & office

• Maintain IT documentation - track tasks through a ticketing system and develop internal

• Collaborate in additional projects and tasks as directed by the IT Manager.
• Contribute to smooth daily operations.

Expectation:

• Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook.
• Excellent communication & interpersonal skills and fluency in English.
• Ability to remain calm and logical when troubleshooting technical challenges.
• Passionate about learning new skills and embracing changing priorities.
• Ability to manage time efficiently & anticipate potential issues before they arise.
• Understanding of Windows operating systems.
• Ability to resolve issues promptly, minimising downtime after training.
• Ability to lift & carry equipment (e.g. Switch & server installs).
• Understanding or knowledge of ENTRA/InTune.

Desirable:

• Familiarity with network fundamentals.
• Knowledge of permissions management & administration along with Active Directory.
• Knowledge of servers preferred.

Compensation:

• Basic salary £24-£30 per annum depending on applicant experience.
• 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave.
• Pension scheme enrolment once completed 3months employment.
• 6-month probation period

Acorn by Synergie acts as an employment agency for permanent recruitment.