Senior 2nd Line Application Support
Sunderland
Are you an experienced 2nd Line Application Engineer looking to take a step up into a lead role? We are looking for an experienced 2nd Line Application Engineer to join a growing business in the North East to address complex issues and act as an SME to the wider business.
What you’ll be doing:
- Provide advanced technical support for internal and external applications, acting as a subject matter expert, addressing complex issues escalated from the 1st Line Support team.
- Manage user access, permission and application configuration changes across bespoke and off the shelf applications.
- Act as the technical lead in major incident management driving rapid resolution and fostering a continuous improvement and automation environment.
What you’ll bring:
- Proven experience acting in a senior/lead capacity for 2nd line application support.
- Strong analytical and problem-solving mindset to tackle complex problems.
- Knowledge of AD / Azure / SQL.
- A passion for support and engaging with the wider business to resolve and improve end user experience.
NHS JobsNewcastle upon Tyne, 11 mi from Sunderland
are accountable for: 1. Responsible for managing the performance of Team Managers to deliver a variety of Pensions Administration tasks and services. 2. Team Managers OROs, personal development and procedural training. Providing a second level of support through...
Leader Online LtdMiddlesbrough, 25 mi from Sunderland
Ensuring site is opened and closed at agreed times and is secure
• Being a key holder and second point of escalation for alarms for both in and out of hour issues
• Coordinating with the Head of Supply Chain Operations to ensure alignment with overall...
Government Recruitment ServiceNewcastle upon Tyne, 11 mi from Sunderland
by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services. We work with our partners...