Customer Service Advisor - Inbound
Hours: 40 hours per week.
Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work.
Your shifts would be scheduled around business requirements and you will be working shifts set by
the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
This role is full time and we are unable to accommodate part time hours or people who are not fully
flexible in between the hours required.
Salary: £12.21 from 1st April 25
What does an average day look like? Now there’s a question!- A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and
lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the
comfort of your own home.- You will start your day signing into your systems to make sure you are ready to take your
- You will talk to a variety of customers with different needs. Some may want a quick update
or to provide further information, others may be demanding or frustrated and may want to
challenge the process.• You will be working in a fast-paced, busy Contact Centre environment where you will be
speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you? People skills and confidence in your PC skills!- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a group training environment which requires focus and engagement
- The ability to handle challenging calls with resilience and determination. Along with
- The ability to actively listen to a Customer’s query, search for the relevant information via
our Knowledgebase system and be able to relay this correctly to the Customer whilst
ensuring their full understanding- The ability to multitask and navigate between multiple complex systems with speed and
- Flexibility, great attendance and good time keeping to make sure you are available for our
customers throughout your scheduled shift
What will we give you? Well there’s plenty, where do we start?- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that
- Nesting is where the action happens, and where you take your first live calls. This is also
where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We
make it our responsibility to look after you with full support from experienced members of
the team on hand to help.- The chance to showcase your skills and fast track your career through our internal
- Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependent
on location
Benefits
Anything else that we have to offer? Always, and just to name a few........- Employee Assistance Programme and Help at hand
o 24/7 access to a confidential counselling and information line, 365 days per year via
the Help@Hand app
o Access to remote GP’s with an unlimited number of video consultations, each up to- minute sessions
o Access to online mental health support with registered therapists (subject to referral
via the telephone helpline)
o Online web portal, with self-help guides, webinars and lots of useful tools and advice
on topics such as life, family, financial and legal concerns.• Eye Care Vouchers- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to:
Sainsburys
o Hello Fresh – 65% off
o Cinema Perks – up to 44% off
o Samsung – 20% off
o HP – up to 40% off
o Virgin Media discounts available
o EE discounts available
o Look Fantastic – 22% off
o Fitbit – up to 20%
o Garmin – up to 40 %
o Expedia – up to 30%
o Booking.com – up to 60%
o TUI discounts available
o Fragrance Shop – 16% off
o Free Online Fitness Classes on Thursdays
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