Service Manager Rapid Response
Job overview
Post: Service Manager Rapid Resonse
Band 8a
Hours: Full Time Contract: Permanent
Are you looking to progress your leadership and management skills and be at the forefront of change? Do you have experience of managing teams or worked within nursing in the community? Do you hold a keen interest in Unplanned care and Virtual Wards?
Main duties of the job
We are seeking an experienced clinician to work within Bedfordshire Community Health Services (ELFT) Rapid Response Team as a service manager to join the senior management team and existing service manager. The post holders will work closely with their aligned Deputy Lead Nurse and service to improve, innovate and undertake operational day to day line management of this team.
You will be a strong leader, focused on achieving real improvements in outcomes for patients and will be confident in your ability to support, coach and develop individuals and teams to deliver consistently high quality services. You will be innovative, forward thinking, self-driven with excellent communication and interpersonal skills.You will be an experienced Registered Nurse with a passion for specialist nursing.
You will take pride in your work and be highly motivated and dynamic, have a flexible approach and be able to embrace change. Being a collaborative worker and the ability to network and build relationships with a diverse group of stakeholders is essential.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Due to the nature of the post the applicant must be able to meet the travel requirements of the post and the post holder will be expected to support the on call manager roster.
For further information, please contact Sarah Denmead – Service Manager rapid Response – 07825 273833
Person specification
Education/Qualifications
Essential criteria- Registered General Nurse
- Educated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- Evidence of post-qualifying and continuing professional development
Experience
Essential criteria- Significant experience in operational health service management, managing a range of nursing services
- Experience of planning and delivering programmes, audits and services on time
- Experience of managing a range of contracts across acute and community services
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
Knowledge
Essential criteria- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Clear understanding of the relationship between the Department of Health, NHS England, the Clinical Commissioning Groups, Local Authorities, and Healthcare Providers
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- The ability to embrace change, viewing it as an opportunity to learn and develop
- Highly competent in the use of IT systems including SystmOne and Adastra to ensure support of clinical teams with the correct use of these systems in relation to patient care, training staff in their use if required to enhance clinical practice and delivery of patient care
Other
Essential criteria- Exhibit high levels of honesty and integrity and promote organisational values
- Car driver and access to a car for work purposes
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London.We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated ‘Outstanding’ by the CQC in 2016, were proud to be rated ‘Outstanding’ again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services.We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve.Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.
What Next?
If you like the sound of ELFT, don’t waste a moment. We sometimes close adverts early if there is a high response, so apply now!
As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS.We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same..
If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made.Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.
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