Practice Manager
Prior Practice Manager experience in a UK private dental settingsA meaningful track record of direct reportsPost-GCSE qualificationsAble to work alternative Saturdays
Strongly preferred:
Background from a corporate environment, with the discipline to run a practice end-to-endDentally trainedManagement qualification or formal leadership development
Essential capabilities:
Confident, credible leadership style — able to motivate, challenge, and develop othersProven experience handling people matters: performance improvement, absence management, and team developmentOrganised, structured, and solutions-focused, with consistent follow-throughPatient-centred mindset with the confidence to manage concerns and complaints effectivelyWorking knowledge of CQC complianceStrong grasp of KPIs, performance management, and commercial targetsStrong understanding of practice-level financials, including revenue drivers, cost control, and budget oversightPrevious experience in private dental or private healthcare settings
What the role looks like day-to-day The successful candidate will:
Lead day-to-day practice performance across people, patients, and commercial outcomesDevelop the multidisciplinary team, setting clear expectations and ownershipTrack and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experiencePartner with Treatment Coordinators and clinicians to optimise the patient journeyOversee diary management, balancing productivity with a calm, high-quality experienceMaintain regulatory compliance and ongoing CQC readinessManage costs, stock, and budgets in line with business targetsOwn operational processes, spotting risks early and driving improvementsResolve patient feedback and complaints with care, professionalism, and paceSupport local growth through marketing activity and community engagement
About the practice:Consisting of 3 surgeries, they are fully equipped and computerised. Established 7 years ago. Requirements:
Available to work on site everyday.Legal right to work in the UK Cannot offer sponsorshipMust have Dental PM experience.Must be able to work alternate Saturdays.Patient Centred mindset.Comfortable with KPI lead management.Job stability.Must be able to work 08:45 – 17:45
Salary – Dependent on experience and will be discussed further.