Client Account Apprentice 11230 Ticketmaster Uk
Programme name Level 2 - Customer Service Practitioner
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
Job description
The Client Account Apprentice will offer support – administrative, client relationship and operational – to the Client Account Management (CAM) across all genres (Theatre & Arts, Music, and Sports & Special Events), whilst learning and promoting the highest standards of customer service.
Ticketmaster UK Limited, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
WHAT YOU WILL BE DOING
To support the CAM team in monitoring and controlling available ticket inventory.To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
To develop and maintain a working understand of the ticketing industry, with an operational focus on reporting figures to clients, printing and processing tickets, and generating final markbacks.
To report all client service related issues to the CAM team whilst ensuring that a high standard of client care is maintained at all times.
To respond in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
To develop and maintain effective teamwork within the department, across genres and between the various departments and premises of the Company.
To assist the CAM team to ensure that all info pages event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre and Internet prior to on-sale and during the life cycle of each event.
To attend event day box offices (venue based and ‘green field’ sites) as directed by the Client Services Managers.
To develop a working knowledge of ticketing system software.
To assist with, and contribute to, the day-to-day administration of the Client Account Management team under the guidance of the Client Services Managers, Theatre & Arts / Music/ Sports.
To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy
To ensure that a clean, tidy, safe and secure working environment is maintained at all times
To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company, with an emphasis on learning and developing ticketing skills.
To become an apprentice, you must:
be 16 or overnot already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplacelearn and train for a specific job
get paid and receive holiday leave
get hands-on experience in a real job
study for at least 20% of your working hours
complete assessments during and at the end of your apprenticeship
be on a career path with lots of future potential
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.