[ref. o0885624] Workshop Controller
Gloucestershire
40k basic + bonus + company benefits
YOLO Recruitment is looking for an experienced and dedicated Workshop Controller / Workshop Manager to help lead and inspire the workshop team at our clients dealer in the Gloucestershire area.
You will manage the flow of work through the workshop, to ensure quality and compliance of all works carried out. A focus on maximising utilisation and ensure technicians are working efficiently, safely and to company guidelines. To guide the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.
Hours for the Workshop Controller / Workshop Manager are Monday to Friday 8.00 – 5.00. Saturday on a rota.
You will need previous experience as a Workshop Controller / Workshop Manager in a main, franchised or independent dealership/workshop.
Duties of the Workshop Controller / Workshop Manager :- Ensure workshop processes are followed for every job.
- Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
- Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
- Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
- Ensure 100% sign off on completed inspections, ensuring our customer’s Operator’s license is safe and legal.
- Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
- To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
- To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
- To monitor workshop loading and ensure continuity.
- Measure technician’s activity and performance, to deliver a quality and compliant first time fix.
- Arrange for customer to be informed that vehicle has been completed.
- Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure company reputation is upheld.
- Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
- Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure the workshop is kept clean and tidy, at all times.
- Ensure all customer complaints are dealt with quickly and effectively, or escalated as per companies complaint process if required.
- To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs.
To apply for this Workshop Controller / Workshop Manager, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!