Recruitment & Pay Supervisor
Effectively manage a team of administration staff, to ensure all aspects of the service are delivered in accordance with agreed standards, objectives and statutory requirements.
The successful candidate will have an excellent opportunity to be part of a diverse and unique culture with a clear structure to progress and develop as a Recruitment and Pay Supervisor while working in a challenging and exciting environment working mostly from home but with requirements to travel to the offices in the borough on occasion.
There will be a competitive salary available with incentives such as holiday and a culture that genuinely encourages a healthy work life balance.
Responsibilities will include:
Leading, managing, training and developing a team of staff undertaking specialised administrative and technical processes and procedures
Undertaking complex checking, evaluation, calculations and information processing.Advising on and applying policies, practices procedures and statutory regulations as they relate to terms and conditions of employment
Responding to non-routine and complex enquiries from a wide range of contacts, ensuring the advice is consistently given in accordance with agreed policies, statutory legislation and within defined procedures
Liaise, as appropriate, with staff and managers from other Departments (e.g. HR Departments and ASDVs) to ensure an effective interface on all collaborative processes (e.g. recruitment, contractual, payroll, DBS, legal and pay issues) is achieved and effective communication channels are utilised effectively
Support the service in delivering projects to the business including input into specifications, project plans, design and user acceptance testing focussing on technology and business processes
Liaise, advise and negotiate with employees, managers, external clients, and other relevant parties, including ASDVs and external agencies, on issues arising from the day to day operation of the team and take remedial action where necessary to ensure continuity of service and high levels of customer satisfaction are maintained
Conduct investigations and research responses to queries, complaints or service incidents and issues as requested so that high levels of customer satisfaction are maintained
Profile:
Demonstrable record of excellent performance in leading a team
Have a high level of numerical literacy
Have the ability and willingness to study towards a relevant professional qualification (e.g.CIPP)
Comprehensive use of and experience of Unit 4 HR and Payroll and of delivering timely and accurate pay services and associated activitiesStrong organisation and change management skills
Experience of managing staff including allocating and monitoring workloads; appraisals and performance management
Comprehensive working knowledge and experience of policy interpretation, business procedures, employment law, statutory legislation and pension scheme regulations.
A complete understanding of customer care principles and practices
For an informal discussion or more information on the role please contact Chris Shephard chris.shephard@cheshirewestandchester.gov.uk
We reserve the right to close this vacancy early when a suitable number of applications have been received.