Band 3 Housekeeping Supervisor - Bristol

Job overview

We are currently looking to recruit a Housekeeping Supervisor who is able to motivate individuals to undertake the cleaning within the hospital, provide our inpatient service users with food and beverages at meal times and help to maintain a high standard of food and hygiene standards to our sites and departments.

This is for a fixed term contract of six months whilst our current supervisor is on a career break.

If you have relevant experience and feel you would like to work within the NHS in Mental Health Services making a difference to the patient experience, why not consider this opportunity.

Main duties of the job

As part of a small supervisory team, to support and lead day to day housekeeping and linen service at Southmead Hospital.

As part of a team, ensuring high standards of cleaning are maintained in line with the National Specifications for Cleanliness in the NHS, thereby ensuring that the hospital is clean and fit for healthcare.

To work as an integral part of the Facilities Team ensuring a high quality service to Service Users.

To support ward staff in the delivery of protected patient meal times.

To ensure the provision of a hospital linen service to all wards.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

1. Assume responsibility for the daily allocation of Housekeepers and Catering Assistants to provide a cleaning service in departmental areas and the provision of a cleaning and catering service on wards and central areas. The Ward and central service includes the receipt, storage, handling and regeneration of Frozen Meals and the presentation and service of meals/beverages to Patients.
2. To monitor the quantity and quality of linen delivered to Wards and Departments, adjusting linen quotas as necessary and identifying and reporting quality issues.
3. To participate in activities to support the Hotel Services Team and Nursing Teams as agreed or as requested by the Facilities Operational Manager e.g. organising the collection of meals, ordering, distribution, of non-clinical supplies, monitoring the use of non-clinical supplies and organising the collection/delivery of associated equipment.
4. To ensure that standards of hygiene, compliance with legislation and Trust Policy are maintained in all areas.
5. Planning and organizing of cover to ensure that the maximum level of cover is provided from the staff available.
6. Maintain official records, including time, sickness and holiday records for Housekeepers, Catering Assistants and other designated staff within the Hotel Services Department.
7. To assist the Senior Hotel Services Supervisor / Facilities Operational Manager in the recruitment of Hotel Services staff as required. To ensure compliance with Trust Policy.
8. To participate in providing initial and ongoing training for Hotel Services staff as required. To assist the Senior Hotel Services Supervisor / Facilities Operational Manager to review all Housekeepers in relation to competencies, training needs and career development. To maintain records of such training.
9. To regularly check departmental machinery and equipment and report defects, ensuring that it is maintained in a clean and safe condition. Also to report the need for any structural and fabric repairs.
10. To ensure at all times that good hygiene practices are followed in line with Assured Safe Catering and Trust Policy.
11. To participate in and undertake regular Audits relating to the Cleaning Specifications/Schedules.
12. To act as site contact for pest control issues, liaising with the contractor and to maintain records, ensuring that the Facilities Operational Manager is aware of related issues.
13. To undertake housekeeping duties as necessary.
14. Maintain client and staff confidentiality at all times.
15. To maintain client and staff privacy and dignity at all times.
16. Liaise with the Facilities Operational Manager and / or Senior Hotel Services Supervisor, team colleagues, Ward Managers and other ward staff, departmental staff, or other agencies as required or requested by the Facilities Operational Manager.
17. Demonstrate effective verbal and non-verbal communication skills.
18. Demonstrate an awareness of the need for sensitivity, tolerance and impartiality.

Person specification

Essential

• Education / Qualification - Basic Food Hygiene Certificate
• Experience and Knowledge - Literate Numerate,
• Experience and Knowledge - Able to work on own initiative and unsupervised and also as part of a team
• Experience and Knowledge - Previous supervisory experience in a cleaning/catering environment
• Experience and Knowledge - Previous experience of Audit
• Experience and Knowledge - Previous experience of Training staff
• Skills and Abilities - Basic IT Skills
• Other Requirements - Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.

• Education / Qualification - Intermediate Food Hygiene Certificate
• Experience and Knowledge - Knowledge of COSHH
• Skills and Abilities - Full and clean driving license
• Skills and Abilities - Previous experience working in a Hospital environment
• Skills and Abilities - Flexible attitude to hours of working

This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

Please note the use of AI is monitored and if you have used it in your application you are required to declare this.