Account Manager
Since our launch in 2008, we’ve remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there’s an experience for you.
After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before.With strong foundations in place, we’re continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.
Our team is at the heart of our success and we’re committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you’re passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.
The Role
The Account Manager will be directly responsible for managing a portfolio of supplier accounts consisting of hotels and spas throughout the assigned geographical area. You will be required to develop a strategy to enable growth through effective management of existing venues, and by signing up new partners.The role will report into and include working closely with the Lead Product Manager to identify opportunities and to deliver an 'end to end' procurement and contracting solution to meet the established company headline KPIs.
Responsibilities- You will have responsibility for meeting and exceeding your revenue, margin and availability targets of your spa and hotel portfolio.
- To create a strategy to grow the assigned geographical area and help to form the Product departmental strategy.
- To meet set objectives and departmental KPIs which are linked to profitability and sales via supplier procurement.
- Collaborating closely with the Lead Product Manager to support new products and initiatives, while establishing and implementing robust processes to ensure their successful execution.
- To manage existing accounts, provide regular feedback, engage with sales reporting and highlight opportunities to grow the business.
- To maximise revenue from existing and new accounts through the creation of commercial deals with key partners through overrides or other income streams.
- To support the XML integrations manager to achieve our connected venues target.
- To source product in the most efficient and cost effective way while maximising allocations, availability and revenue and protecting the overall margin.
- Support, contribute and manage ancillary revenue streams, in line with objectives.
- Visiting key partners in their locations and occasional travel to visit venues for account management and to assist the onboarding process.
- A strong communicator; you must be able to pro-actively manage your portfolio and upwardly report any issues or barriers to the Lead Product Manager.
- Proven experience in driving performance against key KPIs and targets, with a strong focus on delivering measurable outcomes and continuous improvement
- Strong negotiation and commercial thinking, having a proven track record in securing competitive rates, exclusivities and alternative sources of revenue.
- Experience in working with XML connections and contracting product via various sources, including channel managers, bed banks and direct contracts if desirable.
- Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurised and constantly evolving environment.
- Pragmatic and hands-on, you must also have an affinity with the product, and an appreciation of the sales process.
- Experience of product management or account management/development in the travel and/or spa industry is desirable.
Benefits
At Spabreaks.com, we believe in creating a rewarding and balanced work environment. Here’s what you can look forward to when you join our team:
✨ Hybrid Working – Enjoy the flexibility of working from home two days a week while collaborating in our Brighton office three days a week (available after probation period)🌍 Familiarisation Trips – Experience some of the UK’s top spa destinations first-hand.
🎉 Social Events – Regular company gatherings to celebrate successes and connect with your colleagues.
🏋️ Health Club / Gym Subsidy – Benefit from a corporate gym discount / health club allowance.
✈️ Exclusive Travel Discounts – Enjoy fantastic savings on our travel products across our group of companies.
🛍️ Local Discounts – Exclusive savings on local businesses and services.
🧘 Path to Wellness – Our path to wellness scheme offers everything from free yoga sessions to relaxing chair massages, and lunchtime seminars with industry experts...and more.
💙 Employee Assistance Programme – Access confidential, professional support and resources for your well-being.
🏡 Fee-Free Independent Mortgage / Financial Advice – Expert guidance to help you navigate your personal finances and homeownership with confidence.