Customer Service Administrator

Please note we have 1 x 6 month's Fixed Term contract and 1 x Permanent role available and both are based in our Sheffield Office.

What will you be doing?

As a Customer Service Administrator, your duties and responsibilities will be (but not limited to):

• Manage incoming calls/emails directly with centres/learners/employers to address scheme enquiries, account enquiries or in support of their customers’ applications;
• Dealing with learners and centres across The Awarding Organisation providing advice and guidance on qualifications, courses, policies and procedures
• Dealing directly with Employers seeking advice and guidance regarding qualifications/courses and or learners;
• Process Centre/Learner workflow within agreed SLA’s, inputting data and taking payments, with excellent accuracy and efficiency.
• Dealing with internal customers – building relationships and working in partnership with the Product, Quality Assurance, Onboarding and Business development Teams, and other front line staff in NOCN Group;
• Manage internal data management systems, such as CRM capturing customers interactions with the Group.

About you...

The ideal successful candidate will:

• Have right to work in the UK full time for a minimum of 2 years (NOCN Group does not offer visa sponsorship).
• Educated to Level 2 in Literacy and Numeracy
• Experience of working with diverse customers and stakeholders.
• Knowledge of Microsoft office.
• Excellent communication skills.
• Excellent planning and administration skills.
• Commitment to the highest standards of quality in work.

As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.

If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter, explaining why you are the best fit for the role, to: recruitment@nocn.org.uk