Duty Commander - SCC & EPRR
Operational Work effectively with a variety of external consultancies working on other projects and programmes within other directorates as required; Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting; Have the ability to deal with resulting potentially aggressive/antagonistic situations; Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues; Nurture key relationships and maintain networks internally and externally, including national networks; Close liaison with the Communications and Stakeholder team on public relations and marketing activities; Actively work with managers and members of other functions and workstreams, to address inter-dependencies and ensure alignment; Apply a structured change management approach and methodology for the impact of any change; Deputise for the Head of SCC & EPRR as required, expanding on knowledge, skills and experience within personal professional development Oversee team members to deliver the requirements listed above; engaging and liaising with key stakeholders, in particular: Supporting the delivery of day-to-day coordination to support system operational resilience; Managing the team and driving delivery of a range of business initiatives and projects; Supporting the identification and sharing of best practice; Operating in a highly political and sensitive environment; Supporting the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits; Deliver OPEL level action cards; Develop and support the SCC operations; Support reporting to NHSE with regards to system status.
1.2 Project Management Lead the operational resilience team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project; Develop comprehensive and cohesive plans which are consistent with the overall project timetable, meeting the strategic direction of the team and minimising unnecessary disruption to stakeholders involved in the process and are operationally sound; Pro-actively manage stakeholders, responding to and resolving conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms; Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner.
Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources; Ensure the flexibility of the project if required to meet conflicting/changing requirements; Responsible for the planning and organisation of numerous events/meetings.Ensure communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner; Demonstrate effective stakeholder management across different departments and at all levels; Support other project managers as and when required; Take into account the impact of any change the projects will have on the business and overseeing handover of any products to ensure full ownership and buy-in within the business.
Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within the NHS as a whole; Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of the NHS.