Operations Administrators
WELLINGBOROUGH (HYBRID)
We are recruiting for three Administrators to join our Operations Team. The available roles have similar core responsibilities, but each has a unique focus in Customer Service, Payouts and Sales Support.
Suitable candidates will have the opportunity to complete a one-way video interview, and then participate in an assessment centre where you will be matched to the role which best suits your skillset and preferences.
Assessment centres will be conducted on Friday 11th October and Thursday 17th October, so you will need to be available on one of these dates.
WHY JOIN US?
You will be provided with comprehensive training within a collaborative and supportive team environment. Based in our Wellingborough head office, you will work onsite five days a week during probation to fully embed your training. Thereafter, you can enjoy the flexibility to work from home in a hybrid pattern with the agreement of your line manager.
Benefits include 25 days’ annual leave (plus bank holidays), free medical insurance, pension scheme, onsite subsidised restaurant, free onsite parking (with EV charging points) and a range of discounts and benefits through our Reward Gateway platform.
KEY RESPONSIBILITIES- Utilise Salesforce to communicate with our introducers and clients.
- Handle telephone and email inquiries from clients and introducers.
- Maintain excellent working relationships with our broker community.
ROLE SPECIFIC RESPONSIBILITIES
Customer Service:
- Completing searches and supplier validations on all new business agreements, ensuring attention to detail and clear communication to the payout team.
- Manage in-life processes of our agreements, providing settlement quotes, liaising with insurers, and ensuring compliance of all regulatory requirements.
- Manage end-of-life processes of our agreements including rescheduling, asset collections and liaising with our external RV providers.
Payouts:
- Manage the payout pipeline with precision, prioritising high-priority cases for timely resolution. Ensure all payout packs are complete, accurate, and contain the necessary documentation for swift and compliant payouts.
- Apply thorough risk assessments to all payout deals, with careful attention to detail in reviewing invoices, figures, and contract details.
- Identify potential risks and discrepancies, ensuring that all criteria and conditions are met before authorising payments.
Sales Support:
- Effective proposal management, including all required validations and checks.
- Raising regulated and complex documentation with accuracy for Brokers that have been approved for this service.
- Taking ownership of marine deals from acceptance through to payout, working with our Marine Expert, the end customer and external third parties to ensure a smooth administration process.
- Previous experience in working asset finance operations or a related field is desirable, but full training will be provided.
- Proven experience maintaining high levels of accuracy handling transactions and documentation.
- Strong interpersonal skills to provide effective communication to internal and external clients, both verbally and in writing.
ABOUT US
Arkle Finance is an ambitious and dynamic Asset Finance lender providing financing products to 5,000 individuals and corporate clients. We pride ourselves on delivering a high-quality, reliable and friendly service to our introducers and end clients.Over the last three years, we have renewed our infrastructure and are now ready to accelerate our growth to realise our full potential – aided by our supportive parent, the Weatherbys Banking Group.
NEXT STEPS
If you are excited about this opportunity, apply now our Talent Acquisition team will be in touch within five working days. Although not mandatory, we recommend you support your application with a cover letter.