Food & Beverage Supervisor
Job Advert
Food and Beverage Supervisor
Deadline for applications: 14th February 2025, 5pmReports to: F&B Operations Manager
Location: The Glasshouse International Centre for Music
Working hours: Casual, regular weekend and evening work required
Salary: SCP20 £11.83 per hour (+ 12.07% Holiday pay)
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musiciansare nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team thatmeans 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
About you
Do you love customer service and thrive in a fast-paced environment? Are you great at leading a team and upselling strategies?We're looking for experienced passionate supervisors to elevate our customer experience! If you’ve got experience in Food &
Beverage or Hospitality, let's chat!
We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who haveavailability to work both during the day, evenings and weekends.
The impact you’ll make
Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a directrepresentative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.
You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting tobusiness needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and
external hire events.
Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence andpassion for hospitality will shine.
Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18you will be allocated alternative duties within the F&B portfolio.
It would be great if you had experience in:
Experience in leading teams & staff training
Experienced in both café & bar/cellar work
Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background
Skills and knowledge of:
Product upselling
Ability to work under own initiative
Strong leadership skills, leading by example
Excellent customer service skills
Excellent interpersonal skills
Ability to multitask and prioritize a varied workload
A strong understanding of operational F&B requirements
It also helps if you have:
Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained
You’ll be responsible for:
- Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to
- Efficient and Warm Service: Serve customers efficiently and appropriately, with a professional and warm manner.
- Team Supervision: Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.
- Hygiene Standards: Ensure that hygiene standards are met and exceeded.
- Leadership Role: Deputize for the Food & Beverage Team Managers when required.
- EPOS Till Operation: Serve customers using an EPOS till system in adherence with Company Cash Management Policy.
- Cash Handling: Handle cash in adherence with Company Cash Management Policy.
- Exceptional Customer Service: Deliver exceptional customer service and attention to detail.
- Staff Motivation: Motivate staff and lead by example to increase our TripAdvisor rating and reviews.
- Line Manager Duties: Undertake duties as requested by your Line Manager.
- Beverage Preparation: Make drinks, including barista coffees when required (training will be provided).
- Kitchen Collaboration: Work in tandem with the kitchen team to deliver efficient food service.
- Allergen Awareness: Ensure awareness of allergens in any food/drink served. If in doubt, refer queries to the on-duty manager
- Licensing Compliance: Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in
- Service Preparation and Cleanliness: Prep all outlets for service and ensure that all outlets are correctly cleaned down at the
- Area Maintenance: Ensure that your service area and back of house is kept clean and tidy throughout service and opening hours.
- Visitor Experience Enhancement: Proactively look for opportunities to enhance visitors’ experience during their time at The
- Uniform Standards: Adhere to the correct uniform standards.
- Incident Reporting: Report any incidents or equipment issues to relevant staff members as needed, following policy and
- Customer Feedback: Report any customer complaints or feedback to relevant staff members as needed, following policy and
- Food Safety Compliance: Comply with all food safety and hygiene measures.
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll workclosely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, throughtraining and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views andexperiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter yourbackground or the challenges you’ve faced.
For example, we would love to hear from you if you:
- Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
- Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
- Grew up in a family receiving Universal Credit or state benefits
- Have ever lived in council or social housing or been on the housing register
- Have ever lived in sheltered accommodation or experienced homelessness
- Experienced being in care at any point in your life
- Have been a refugee or asylum seeker
- Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
- These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
- We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of thosethat work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Right to Work
We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permissionto work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this
prior to receiving any offer of employment.
Our application process
Closing date for applications: 14th February 2025, 5pmInterview date: 18th February 2025
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so If you have any questions about the role or the application process, please contact Isabella, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]