Customer Experience Consultant
Are you based in the Hull area?
Do you have a passion for working with people and delivering first class customer services?
Do you have a car?
Stark Supply Chain Solutions in Hull a leading building materials distributor in Northern Europe, is on the hunt for a Customer Experience Consultant who's as passionate about great service as we are. This is at least a 12 month fixed term maternity cover contract.
Operating Hours
Monday to Friday 8-5pm or 830 to 5pm- Part Time / Flexible working applicants welcomed
Location:
Timber TerminalKing George Dock
HULLYorkshire
HU9 5QE
Key Responsibilities- Accurate and timely completion of customer requests
- Prioritise the customer in all situations - ensuring we meet their needs and communicate effectively, helping us to become easier to do business with
- Liaise with the Category team to assist customer enquiries
- Ensure adherence to the companies SLA
- Work as a team to build a strong / robust customer service culture within SCS
- Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCR's etc
- Continuous development of self; look for training needs / opportunities
- Follow company processes to improve service to group customers
- Keep up to date with any changes in products, and company news
- Play role in company projects as required
- Support manager to achieve team objectives
- Flexibility to work across departments
- Competitive Basic Salary
- Retirement Savings Plan (Pension) - with Legal & General
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme
- 34 days holiday per year
- Previous industry experience is preferred but not essential
- Previous Customer Services experience is essential
- Strong organisational skills, with the ability to prioritise work accordingly
- Excellent PC skills
- Strong communication skills
About us
At Stark Supply Chain Solutions we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today