Customer Service Coordinator

What you will do

The successful candidate will coordinate the end-to-end delivery of the project to the client ensuring project milestones and deadlines are achieved.

• Competitive salary
• 25 paid holidays + Bank Holidays & and sick pay
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

• Effectively communicate and build strong relationships with customers, installation engineers and managers.
• Preparation of programmes and schedules.
• Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
• Coordinate the manpower planning of a team of engineers.
• Produce fast and accurate information for engineers and customers.
• Monitor the progress of installations to ensure they are working to schedule and minimize downtime.
• Ensure all installation information is available, complete and up to date.
• Assist with the scheduling of sub-contractors.

What we look for

• Customer Service experience
• Strong organizational skills
• PC literate, including knowledge of Microsoft Office

• Experience of scheduling and co-ordination of a field based engineers or a similar field
• Knowledge of the security systems industry or construction/facilities industries

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