London - Business Support Assistant with Work-Life Balance

We're looking for a UK-based Business Support Assistant to expand our team at Ukoru. You'll play a vital role in keeping operations running smoothly across HR, compliance, data security, and administration.

IMPORTANT: Ukoru's our latest product, so web presence is limited. To read reviews from customers or employees, search for our other products: Spidergap and AirManual.

Ukoru

We're developing a platform supporting a scalable solution to:

• Employee feedback and growth
• Process creation to deliver results with minimal stress

Currently we're prototyping and iterating on designs with the help of existing customers.

AirManual: a tool for documenting and automating processes, working in teams, and reviewing the business health.

Requirements

We're looking for people who share our values:

1. Focus on impact: Our growth depends on delivering more value to customers. We focus on improvements that make a real difference, with outcomes defined up-front. Everyone should know why they are working on something and how it benefits the business and customers.
2. Be proactive and dependable: Everyone helps solve problems and remove barriers to growth. We raise issues and ideas, recommend next steps, and build dependability by being proactive in communication and action.
3. Pay attention to detail: We expect high attention-to-detail, from emails to analytics or design. High attention to detail isn't something you turn on and off, it's an attitude.
4. Always look to improve: We grow by improving our solutions, processes, and ourselves. We own mistakes, learn from them, and refine tools and methods. Everyone is expected to proactively develop and improve performance.
5. Enjoy the journey: Health and family come first. We avoid excessive hours, support each other, and stay positive and enthusiastic. Happiness isn't pinned on one end goal, we enjoy each step.

Key Responsibilities

HR & Employee Support:

• Coordinate the annual all-staff meet-up.
• Monitor employee happiness scores and prepare reports.
• Ensure team gifts are tracked and sent.
• Assist with 6-monthly 360 reviews for employees.
• Track and schedule annual HR check-ins.
• Maintain company profiles on platforms like Glassdoor and LinkedIn.

Data Security & Compliance Support:

• Complete quarterly data security reviews and update the weekly Data Security Dashboard.
• Assist in user access reviews and ensure security procedures are followed.
• Track and follow up on vendor security reviews and compliance updates.
• Support in renewing business insurance and updating internal records.
• Maintain records of business continuity, disaster recovery, and security tabletop exercises.
• Ensure data destruction and temporary file cleanups are completed.

Administrative & Operational Support, including:

• Update and share team dashboards for Engineering and Operations.
• Track and update bidding processes on Gartner and SoftwareSelect.
• Schedule and support De-Stress Your Business podcast episodes.
• Maintain and update quarterly meeting documents.
• Organize and update company policy records.
• Assist with vendor onboarding/offboarding and related documentation.
• Support in-person and virtual event organization and troubleshooting
• Assist leaders with ad-hoc tasks (e.g. research, bookings, preparing quotes, meeting follow-up)
• Provide cover for other Business Support team members when they are on leave.

• This is predominantly a fully remote job — you are responsible for having an effective work environment.
• You must be based in the UK, as there may be occasions where you will be required for support at UK-based events (typically 2-4 per year).
• This is a part-time role. We can agree with you how many hours per week, to suit your needs. We're looking for a minimum of 8 hours per week, and can offer up to 24 hours per week.

Benefits:

• Competitive salary. We calculate a competitive salary that represents the typical salary (50th percentile) for your role, experience and location. This is typically in the range of GBP £25,500 - £30,000.
• Profit share bonus, paid annually. Based on company profit and individual performance (reviewed throughout the year, not just at the end!).
• Generous paid vacation (e.g. 20 days if working 20 hours per week), inclusive of public holidays. We'll make sure you take them!
• Work remotely. As long as your internet connection is excellent and you're able to collaborate when needed, you're free to work from any location you wish.
• Flexible working. You'll need some set hours in which to collaborate with the team, but we'll do our best to be flexible so you can support your family, friends and/or hobbies!
• Annual all-staff meet-up. Previous locations: Iceland, Barcelona, Berlin, Athens, Budapest.
• 4 months paid maternity/paternityleave.
• Family-friendly work environment. Both co-founders work from home and have young children so we understand the challenges and what helps!
• Health membership contribution — you can use this to pay for the gym or an equivalent activity.
• Bring your own device contribution. We'll make sure you have the equipment you need to work efficiently.
• Pension contribution. 10% employer contribution.