Healthcare Assistant

Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.

We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.

Job overview

iCaSH Peterborough – Healthcare Assistant (HCA) – 30hrs, Band 3 (2 vacancies)

An exciting opportunity has arisen for an enthusiastic, committed & experienced Healthcare Assistant, Band 3, to provide a high-quality service to the community who use the Integrated Contraception & Sexual Health (iCaSH) Services across Peterborough.

This is an exciting permanent opportunity for an experienced HCA part time within the iCaSH Peterborough Service. We are looking for an enthusiastic person who has ‘front of house’, experience with an ability to develop a warm & welcoming rapport with people who use our services.

You have a keen eye for detail with an understanding of the sensitivity & confidentiality involved in the delivery of a contraception, sexual health & HIV service.

You are required to hold a Care Certificate qualification, be trained to provide both phlebotomy & chaperone duties, or demonstrate a willingness to undertake training.

The service operates Mon to Sat, with evening clinics each week. You must be willing to work across all parts of the service where appropriate, including evenings & weekends & be able to meet the travel requirements of the Trust.

For further information & to arrange an informal visit, please contact either:

Clinical Nurse Manager. Email: [email protected]

Deputy Clinical Nurse Manager: Email: [email protected]

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 8th May 2025'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and or sexual health screening on patients.

Following training, provide a phlebotomy service for patients attending the services.

To support and direct patients to the relevant individuals/agencies whilst accessing health care.

To participate in outreach and support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover including 0300 number answering, registering patients and booking, support data collection and or general patient and non-patient administration.

Following training, undertake, read and interpret microscopy slides as directed by clinicians and appropriately document and communicate the associated findings, if required by the clinical service.

Following training and being deemed competent to do so, to administer prescribed vaccines in accordance with service guidelines and Standard Operating Procedures, if required by the clinical service.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and or sexual health screening on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Where local services require and following training and sign off, provide a service for asymptomatic patients requesting a routine sexual health screen.

Following training, provide a phlebotomy service for patients attending the services.

To support and direct patients to the relevant individuals/agencies whilst accessing health care.

To participate in outreach and support health promotion events when requested.

To undertake in annual appraisal of work, one to ones, and clinical supervision throughout the year.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To assist in the updating of clinic noticeboards.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover including 0300 number answering, registering patients and booking, support data collection and or general patient and non-patient administration.

Following training, register and issue C-card and condoms.

Following training, undertake, read and interpret microscopy slides as directed by clinicians and appropriately document and communicate the associated findings, if required by the clinical service.

Following training and being deemed competent to do so, to administer prescribed vaccines in accordance with service guidelines and Standard Operating Procedures, if required by the clinical service.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.

Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.

Always ensure correct storage of patient’s records as per the Trusts record keeping policy.

Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.

Welcome visitors and patients to the clinical area providing assistance, support and information where required.

Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.

Ensure accurate record keeping in line with Trust and national standards.

Monitor and reassure patients during clinical procedures.

Actively participate in multidisciplinary training, meetings, and events.

Signpost clients to other services where appropriate.

Within remit of own role, support the teaching and supervision of students from a variety of disciplines.

Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Person specification

Qualifications and Training

• Educated to GCSE level English and Maths or equivalent
• Evidence of achievement of the Care Certificate or willingness to complete within first 6 months of substantive employment

• Experience in NHS or Healthcare clinic
• Experience of working as part of a multidisciplinary team.
• Level 2 or 3 qualification in Health & Social Care or equivalent.

Experience

• Experience of working with the public.
• Experience of working in a health care environment.
• Has a good understanding of the Safeguarding agenda.
• Recognises the limits of own authority and seeks professional support appropriately.

• Recent experience of working in a sexual and reproductive health service or equivalent.
• Experience in working with confidential information.

Skills

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Good communication skills.
• Ability to work under pressure with difficult situations
• Ability to pass on information accurately.
• Competent in phlebotomy/venepuncture or willingness to train.

• Experience of reading and interpreting microscopy slides
• Sexually Transmitted Infection Foundation (STIF) course – Core

Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.

The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.

We will remain 2 separate employers until further notice and the specific role being advertised will be in employed by Cambridgeshire Community Services NHS Trust

Certificate of Sponsorship

For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process

Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)

UK Registration

For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!