Band 4 Learning & Development Programme Coordinator
A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**
To lead, plan and co-ordinate training events and courses for Learning and Development Programme Team as directed by Learning and Development Programme Lead.
The post holder is expected to manage their own workload and that of the L & D Administration Team, work on their own initiative and problem solve.
To provide a wide range of administrative support to the section of the Department in which they work.
To provide PA support to Programme Lead.
Day to day line management for the L & D Administration Team.
Facilitate induction and any other mandatory training progammes.
Responsible for maintaining office supplies and refreshments supplies for training and ordering when necessary.
See JD for full details of main duties- Be Part of Our Team...
We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
To lead, plan and co-ordinate training events and courses for Learning and Development Programme Team as directed by Learning and Development Programme Lead.
The post holder is expected to manage their own workload and that of the L & D Administration Team, work on their own initiative and problem solve.
To provide a wide range of administrative support to the section of the Department in which they work.
To provide PA support to Programme Lead.
Responsible for
Day to day line management for the L & D Administration Team.
Facilitate induction and any other mandatory training progammes.
Responsible for maintaining office supplies and refreshments supplies for training and ordering when necessary.
Main duties
Taking action on routine tasks and complete administrative/ support matters, including reviewing and amending course content.
Compiling event programmes, in line with policies, preparing presentations, photocopying, compiling delegate packs and other materials as guided by Trainers within workstream.
Liaise with Training Providers and Training Administrators including those from outside agencies involved in health education and training.
Manage feedback and complaints from customers and seek to resolve issues in a proactive and customer orientated manner. This may require tact or persuasive skills or there may be barriers to understanding.
Research appropriate interventions in response to customer needs and make recommendations for improvements.
Produce information in accessible forms taking account of the diverse needs of customers and learners.
Analyse and monitor evaluation and attendance at training events within work programme, producing reports monthly.
Responsible for data entry, text processing or storage of data compiled by others.
Arranging, confirming and monitoring conference events, formal/ informal meetings and appointments, to include suitable venue bookings when required.
To facilitate at meetings and conferences as and when required.
Responsible for maintaining office equipment and logging call with Estates regarding office issues, e.g. photocopiers/ printers etc.
As a member of the L & D Department, to attend and participate in meetings including contribution to discussion and assisting other team members as and when required to meet Departmental priorities and deadlines.
Implements policies or processes for own work area. Taking an active role in working groups and proposing changes to working practices or procedures that may impact on Trust’s procedures and work programmes within L & D.
Diary management of staff in work programme in order to schedule and re-schedule Training Programmes and meetings as necessary.
Occasional minute taking.
To co-ordinate, monitor and problem solve scheduling of training activity for the work programme.
To follow agreed branding and formatting of materials and customer service standards within the L & D Department.
To support staff in accessing e-learning where appropriate.
Management and Leadership Responsibilities- Develop and empower all members of your team to perform to high standards and innovate.
- Ensure supportive staff management arrangements are in place and carry out appraisals/ personal development reviews (PDRs) for direct reports. Ensure all staff in your team/s have annual PDRs resulting in specific objectives and effective personal development plans.
- Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.
- Develop a working culture that ensures Health and Wellbeing and promotes a ‘Great Place to Work’ and Learning for staff.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/ copying and reducing water usage, reporting faults and heating/ cooling concerns promptly and minimising travel.Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
Responsible for ensuring identified training and development is undertaken appropriate to the postholder’s role.
This advert closes on Sunday 16 Feb 2025