Clerical Officer/Receptionist (XN02)
NHS Jobs Leeds
To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.
Process patient correspondence/documentation, letters, reports and other documentation. To greet patients and visitors to the department, providing an efficient and courteous service Check/enter patient details on the Patient Administration and other Systems.
Prepare patient documentation for processing, including inputting or scanning Report and respond to any system faults and errors. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve patient and other documentation.
Assisting to maintain high standards of care, including:-
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.
Process patient correspondence/documentation, letters, reports and other documentation. To greet patients and visitors to the department, providing an efficient and courteous service Check/enter patient details on the Patient Administration and other Systems.
Prepare patient documentation for processing, including inputting or scanning Report and respond to any system faults and errors. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve patient and other documentation.
To ensure that requests for information are dealt with in an efficient and timely manner. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient documentation/reports around Trust when required.
To deal with telephone and in- person queries from patients and relatives, Trust staff and external agencies.
Assisting to maintain high standards of care, including:-
- Maintain a safe working environment, reporting incidents, accidents, complaints
- Understand the need to maintain and respect patient confidentiality
- Participate in in-service training
- Participate in mandatory training annually
- Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care.
General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Maintain appropriate/agreed levels of stock and non-stock items, including stationery Maintain diaries for senior staff
Office Angels, UKLeeds
Are you an organised and customer service-oriented individual?
Our client, a leading legal organisation, is seeking a Receptionist to join their team.
As the face of the firm, you will play a vital role in coordinating the front of house reception...
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We have a fantastic opportunity for a Receptionist at Rochdale Council, this is a full-time Temporary role for the next 1-2 months with the possibility of extension.
What is the role?
Rochdale Council are looking for a receptionist...