Project Support, SaaS, Remote

Top reasons to work for this Technology Client:

• Basic salary 30k per annum.
• Remote based role.
• Monday to Friday 9am-5.30pm.
• Established, evolving fast paced SaaS Health Technology Business.
• Joining at an exciting time of company growth.
• Clear career path as the company continues to expand.
• Excellent training provided.
• Pivotal role, reporting to the Technical Delivery Lead.
• Ensure client implementation success through understanding of client and solution.
• Rewarding blend: requirement gathering, project planning & client implementation.
• 25 days holiday, pension, cycle scheme, genuine focus on work life balance.

Broad Core Responsibilities:

• Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
• Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
• Document and agree requirements, work with relevant teams to ensure delivered on time.
• Work with the Project Manager to detail the implementation project plan.

The implementation responsibilities could include:

• Setup of customer environments.
• Create required access roles, permissions, templates & workflows.
• Ensure the implementation is tested and meets the customers’ requirements.
• Escalate any risks or issues to the delivery to the Project Manager.
• Deliver training to customers system users and offer guidance as needed.
• Raise any identified system issues with the Technical Delivery Lead / Customer Success.
• Hand over completed delivery to the Support team as appropriate.

Expected Qualifications, Skills & Experience:

• Good understanding and interest of IT principles and applications.
• Analytical and logically minded.
• Solid problem-solving skills.
• Diligence and attention to detail.
• Good time management skills.
• Excellent communicator, confident in asking questions and raising issues as they occur.
• Comfortable to challenge or put forward alternative solutions or approaches.

Nice to have:

• An understanding of and/or experience of using JavaScript.
• Experience of using HTML
• Experience using Word to create documents with tables & mail merge skills