[ref. r25832222] Student Support Advisor
The University of Central Lancashire wishes to recruit a Student Support Advisor to join the Student Support team. They provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
The successful candidate will be primarily focused on supporting students to make the very best of their time at the University by providing a high-quality service on all aspects of university life. Our team aim to answer every query but if it’s something that requires more specialist help, we’ll work with the most appropriate teams to ensure a timely resolution for the student.
Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements and responding to and understanding initial customer support queries by telephone, email or in person. You will be providing day to day support, information and advice to staff and students and will be required to log information in a clear and accurate manner referring higher level queries to the most appropriate support staff.The successful candidate will be expected to promote Student Services and its specialist teams through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days and welcome/induction.
The successful candidate will be someone who can demonstrate excellent customer service skills and effective verbal and written communication skills. you will be educated to A level or have relevant experiential learning, and have previous experience in a customer facing role as well as a proven ability to analyse and solve customer support queries.A positive approach with eagerness to learn and adaptability to work effectively as part of a team is also required.
The successful candidate will be required to work on a rota basis across the week including weekends, as well as some evenings until 9pm during term time.Applicants need to meet all essential criteria on the person specification to be considered for interview.