Senior Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
Band 4 Senior Medical Secretary: Paediatric Immunology
We are looking to recruit a band 4 Senior Medical Secretary within the Bristol Royal Hospital for Children; Paediatric Immunology Department 21.75 hours per week, ideally over 3 days.
We are looking for an experienced, enthusiastic and dedicated individual to provide an effective and efficient secretarial service to that department. The successful candidate will ideally havearange of secretarial/PA experience, ideally in a hospital environment, though other administration/PA experience will be considered.
Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player and enjoy working within a multidisciplinary team. The applicant will need to be able to manage and prioritise their workload appropriately.The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. As the post deals with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous, empathetic telephone manner.
The successful candidates will need to have a good working knowledge of proof reading/audio typing skills and a good working knowledge of managing databases.
Date of interview: It is planned that interviews will be held on 26 February 2025.
Communication:- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
- Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
- Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For further information please contact: Lisa Davis, Deputy Medical Secretarial Manager on 0117 34 27455.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Monday 17 Feb 2025