Part Time Customer Service Advisor - Sunderland

apartmentEE placeSunderland descriptionPermanent calendar_month 
Where:
  • EE Gosforth
  • BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ETPart Time: Permanent, 20 hours per week Salary: £12,535.47 rising to £12,834.13 after 8 months Plus Uncapped Commission Start Date: 03.03.2025 Why this job matters Are you someone who likes solving problems?

Maybe you like gaming or tinkering with technology?

If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Gosforth, Newcastle.
You/ll be talking over the phone to customers with all sorts of broadband tech-related queries.
You could be helping someone with a simple router question or something that needs a bit more work and ownership, you/ll be there for the customer supporting them all the way.

You don/t need specific experience to join us.

Provided you/re naturally helpful, calm, and can build relationships
  • we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind.

We/re here to support you in being successful, meaning we/ll do everything we can to make sure you don/t miss that appointment or can look after your family in an emergency.
Just a few ways we/re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What/s in it for you?A great starting salary of £12,535.47 rising to £12,834.13 after 8 months of being here, plus incentives and bonuses.Online GP
  • Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer/s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.Family Leave
  • Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.Huge discounts of EE & BT products including your Mobile and Broadband
  • saving you hundreds of pounds every year.Support in carving your own career path.
We are passionate about developing our people and we/ll support you in achieving the career you want.Season Ticket Travel Loan
  • giving you the funds to pay for your travel to and from work up front, making a difference where it counts.Volunteering days, so you can give back to your local community.Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we/ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.

What are you waiting for?

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