Customer Support Specialist
Customer Support Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story. Make it your story.
This is a position with grade
16
This position reports to
Customer Support Specialist
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership.You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #Onsite
This role is contributing to the UK Electrification Installation Products division.
Main stakeholders are Operations, Customers and Suppliers.
You will be mainly accountable for:
- Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Paying close attention to the customer needs and ensure effective problem solving.
- Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
- Handling complaints, addressing, and resolving customer complaints in a timely manner.
- Keep accurate records of customer interactions and transactions in the CRM System.
- Follow company policies and procedures when handling customer requests and issues.
- Demonstrated track record in customer service or related customer facing roles.
- Experience with CRM software, and other customer service tools.
- Knowledge of ABB products or services may be advantageous.
- Excellent verbal and written communication skills.
- Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Has a positive empathetic attitude towards customers.
- Enjoy a supportive and solution driven team environment
- Help customers in driving efficiency and sustainability, making a strong impact
- Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
More about us
As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include:
- Competitive salary
- 25 days annual leave plus bank holidays
- Competitive contributory pension scheme
- Life assurance
- Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
- Internal mobility opportunities, mentorships & access to projects globally
- Employee Assistance Programme
- Generous employee referral scheme
For the 5th consecutive year ABB is recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
ABB Installation Products Division (formerly Thomas&Betts) helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world.
The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications.
The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution.Manufacturing includes made-to-stock and custom-made solutions.