Service Desk Analyst
NHS Jobs Seaton Delaval
To classify, investigate, diagnose and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To assign incidents to the relevant teams when they cannot be resolved. To manage and maintain asset database and documentation as appropriate to the role.
To work within the Trust IM & T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust.
To work within the Trust IM & T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust.
To order, install, and configure new IT equipment. To participate in the on-call Rota. To demonstrate our core values and behaviors.
Northumbria Healthcare NHS Foundation TrustSeaton Delaval
This is a great opportunity to be part of a growing and striving NHS Service Desk team who operates a 24/7 service, you will cover 3 different shift patterns within this role (Day, Twilight and Night).
You will have comprehensive experience...
CybitNewcastle upon Tyne, 5 mi from Seaton Delaval
environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent....
Churchill GroupGateshead, 9 mi from Seaton Delaval
We Put People First so you can Deliver Outstanding Service
This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio...