Technical Support Analyst - London

Technical Support Analyst

A top-tier US law firm is seeking to hire a Technical Support Analyst on a full-time basis. The successful candidate will report into the Regional IT Manager and will provide first and second line support, dealing with the day-to-day IT in the London office.

• Salary up to £48,000 per annum
• Working hours – 09:30 – 18:00 (Monday-Friday)
• Excellent employee benefits

Key Responsibilities of the Technical Support Analyst:

• Assist the leadership team and Regional IT Manager in overseeing the office technology workload and ticket queues to ensure tasks are addressed to resolution
• Initiate, complete and follow-through with all assigned and self-generated tickets
• Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, and urgent user support matters
• Assist with maintaining hardware inventory for all IT assets in the London Office, including Firm Owned and/or Issued Mobile Devices
• Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per determined schedule

Skills & Requirements of the Technical Support Analyst:

• Previous experience working in an IT role within an office environment
• GCSE in Mathematics and English (minimum grade of C/4)
• Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points
• Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external