Radiology Clerical Officer | Wirral University Teaching Hospital NHS Foundation Trust

The Radiology directorate has a vacancy for Radiology Clerical officer to perform clerical duties including Reception, scheduling appointments both electronically and via telephone, liaising with patients and other Trust staff in the clerical offices across 4 sites.

The candidate must be enthusiastic, motivated and able to work as part of a team or individually to meet strict deadlines.

The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy and C.T. using the Trust’s I.T system. The applicants must have an excellent communication skills, telephone manner, and ability to work under pressure to strict deadlines with accurate I.T skills.

The post holder will be required to work with patients verbally over the telephone ensuring accurate information is communicated in a clear empathetic manner.

The candidate must be able to manage their workloads and be flexible to work in any area as the service demands across the four sites.

• Reception and registration of patients, checking personal details and inputting patient information into the hospital computer.
• Making appointments using the electronic appointment IT System, typing and processing patient documentation.
• Making appointments/tasks using outlook for consultants.
• Assisting other members of clerical staff to cover sickness, annual leave, ect.
• Taking telephone calls and following up enquiries from patients, clinics, wards and general practitioners.
• Updating and maintaining the Patient Tracking List (PLT)
• Contact patients via telephone and internet for appointments.
• Receive and relay messages both written and spoken.
• Collating material for MDT Meetings.
• Assisting with the referral materials to outside agencies.
• Undertake Ad-hoc duties as required.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the Radiology Clerical Officer position available with WUTH.

This advert closes on Thursday 20 Feb 2025