Patient Pathway Co-ordinator
Job overview
Patient Pathway Coordinator Band 4
Full Time, Permanent
An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Pod 3 Administrative Team, Gastroenterology Department.
The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner.The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care.
Proposed Interview Date - TBC
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.
The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will have a good working understanding of RTT and validation.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust.Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes.
Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.
Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Experience and Knowledge
Essential criteria- NHS Experience
- RTT knowledge and Cancer Pathways
- Evidence of problem solving
- Initiative to improve patient experience and display trust values
- Experience in attending and preparing MDT meetings
- Experience working with clinical teams
- Clear understanding of DM01 diagnostic standards
- Cerner and ERs
- Customer/Patient Service Experience
- Experience with managing informal/formal complaints
Personal Qualities
Essential criteria- Evidence of being a team player
- Clear display of trust values within current or previous role
- Example of supporting colleagues with tasks, work flow and efficiency
- Evidence of on-going development and interests
- Experience in working in a diverse working environment
- Ability to effectively problem solve
Qualification and Education
Essential criteria- GCSE - Maths and English English C
- A levels or Higher Qalifications
- Evidence of on-going continuous personal development (CPD) and training