Customer Service Officer, Coutts
NatWest Group Manchester
Join us as a Customer Service Associate in Private Banking
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
- We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
What you'll do
We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking.You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
Day-to-day, you’ll be:
- Accurately completing processes and procedures, providing our customers with a seamless and positive experience
- Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
- Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
- Updating customer information to make sure accurate records are maintained
The skills you'll need
You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
- A background in providing support to a regulated sales team
- Good numerical and problem-solving skills and attention to detail
- An awareness of data protection, money laundering and FCA regulations
- Good knowledge of Microsoft Office, especially Microsoft Excel
What else you need to know:
- You’ll join us on a competitive salary of £27,315 and receive a contribution to help you save for retirement
- With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
- You’ll enjoy a generous holiday entitlement of 33 days , and may need to work bank holidays
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