Part Time Ward Administrator x 2 Colchester
Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
Please note : you must have right to work in the UK to apply for this position.
Due to current Home Office Guidelines, we are unable to offer sponsorship for this job role.
Previous applicants need not apply.
Part Time Ward Administrator x 2Band 3 - £24,937 - £26598 per annum pro rata
15 hours per week (Monday & Friday - 09.00 to 17.00)439 Ipswich Road, Colchester
- 5 hours per week (Monday, Tuesday & Wednesday - 09.00 - 17.00)
The Lakes, Colchester
The role of the Ward Administrator requires a passion for making a difference to join our team, helping to ensure the safe and smooth running of services for the people in our care.
The post holder will be expected to provide clerical, administrative and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder maybe required to work anywhere within the Trust to cover short-term absence.The post holder will work under the direction of the Admin Area Lead in supporting the smooth running of the service.
Main duties of the job
You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will be required to receive and deal with telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable patients and family / carer’s.You will maintain confidentiality at all times in line with Trust policies & procedures.
You will be required to record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families / carer’s seeking further help or information. To be aware of the needs of patients and to deal in an appropriate manner with patients who can be hostile, abusive or aggressive.
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust standard templates in line with Trust policies & procedures.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and directing them as necessary. To apply knowledge and experience to meet the needs of the clinical teams by completing non-routine tasks on a daily basis.
To operate the Trusts telephony systems.
Person specification
Education/Qualifications
Essential criteria- • Excellent written and spoken English, including spelling & grammar
- A Level education or equivalent
Systems Knowledge
Essential criteria- IT skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
- Current or previous experience of SystemOne, EMIS, Paris or Mobius
Required Experience
Essential criteria- Recent administration experience within a healthcare setting
- Current or previous NHS administration experience
Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.
Important note: please ensure that as part of your application, you include professional references with business contact information covering your last three years of employment history. We are unable to accept personal or character references.
As a newly appointed employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; the amount will be deducted from your first salary with the Trust.
Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply.If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email [email protected] and we can arrange for this to be dispatched to you.
The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
Important Notice: Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the Regulations) which amended on 22 July 2021 and come into force on 11 November 2021 that anyone directly employed to work in a Care Home or who are required as part of their role to be deployed to a CQC registered care home are required to have had both their COVID vaccinations, unless they are exempt.This is therefore a requirement of this role and will form part of our pre-employment checks.
Please note - staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered ‘suitable alternative employment’ to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.
Use of Artificial Intelligence (AI)
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.