[ref. l4250024] NHS - CDU Co-Ordinator Team Manager
NHS Jobs London
Job Summary:
-to-day operational management of booking and scheduling of chemotherapy and supportive treatments, ensuring that services are provided to meet trends in capacity and demand, and that waiting time targets are met.
They will work alongside the Associate Service Manager Oncology, Associate Service Manager
Daily supervision of all admin staff: providing training and support as required; staff management including carrying out PDRs; manage annual, sickness and other leave, and the first line of performance, disciplinary and grievance process.
Responsibility for ensuring reception duties e.g.
greeting patients, checking patients in and out, arranging follow-up appointments, scheduling treatment, answering telephone calls, sending appointment letters etc.
To maintain a systematic filing system for both general office documentation and personnel files.
Overall responsibility for the scheduling of Oncology and Haematology-Oncology treatment services at the Trust ensuring that services are provided to meet current trends in capacity and demand.
This will involve: Co-ordinating reception areas in order to ensure the effective interface between different Directorates, Departments and Professional Groups involved in the provision of care.
Ensuring the MBU and Suite 8 CDU reception areas work within national guidelines by working closely with clinicians and management to ensure standards are identified and met.
Familiarity with relevant Cancer Waiting Time targets.
The post holder will bring potential MBU and Suite 8 CDU waiting time problems to the attention of the Associate Service Manager with proposed solutions.
Undertaking complex rescheduling of treatment appointments ensuring that all rescheduled treatments are rescheduled in co-ordination with outpatient appointments.
Ensuring scheduling and rescheduling is undertaken on the IT systems iCare and Epic including basic rescheduling duties.
To monitor overlapping or concurrent spells of admission, long stays taking action to rectify admissions and discharges where necessary.
Booking interpreter services and portering, and accurately recording the information on IT systems.
Liaise with Chemotherapy Lead Nurses/Unit Managers to understand nursing staffing levels and adjust units chair capacity accordingly.
Support patients and manage complaints to help resolve issues locally.
Workforce Manage the overall co-ordination of MBU and Suite 8 CDU reception areas, and, as lead Administrator take on additional staff management responsibilities as required from service expansion.
Review workload and ensure that work is allocated fairly, delegating responsibilities as appropriate.
- Macmillan Brook Unit at Queen Elizabeth Hospital and Suite 8 at Lewisham Hospital are busy Oncology and Clinical Haematology outpatient areas combining Chemotherapy services with a blood transfusion service.
-to-day operational management of booking and scheduling of chemotherapy and supportive treatments, ensuring that services are provided to meet trends in capacity and demand, and that waiting time targets are met.
They will work alongside the Associate Service Manager Oncology, Associate Service Manager
- Haematology and the Lead Chemotherapy Nurse/Matron for Cancer Services to plan and ensure delivery of future service requirements, providing reports and data analysis as required.
They will provide data and activity reports to the Systemic-Anti-Cancer-Therapy Group Meeting.
The role will require effective communication with patients, the nursing team and doctors.Key Result Areas & Performance: Day to day responsibly for the smooth running of the department to include: Overall responsibility for the local operating procedures of the department, ensuring that these are communicated and adhered to by staff and regularly reviewed and developed.
Overall responsibility for managing, maintaining and developing the departments systems and databases including providing data and reports, graphs and complex data analysis as required.Daily supervision of all admin staff: providing training and support as required; staff management including carrying out PDRs; manage annual, sickness and other leave, and the first line of performance, disciplinary and grievance process.
Responsibility for ensuring reception duties e.g.
greeting patients, checking patients in and out, arranging follow-up appointments, scheduling treatment, answering telephone calls, sending appointment letters etc.
To maintain a systematic filing system for both general office documentation and personnel files.
Overall responsibility for the scheduling of Oncology and Haematology-Oncology treatment services at the Trust ensuring that services are provided to meet current trends in capacity and demand.
This will involve: Co-ordinating reception areas in order to ensure the effective interface between different Directorates, Departments and Professional Groups involved in the provision of care.
Ensuring the MBU and Suite 8 CDU reception areas work within national guidelines by working closely with clinicians and management to ensure standards are identified and met.
Familiarity with relevant Cancer Waiting Time targets.
The post holder will bring potential MBU and Suite 8 CDU waiting time problems to the attention of the Associate Service Manager with proposed solutions.
Undertaking complex rescheduling of treatment appointments ensuring that all rescheduled treatments are rescheduled in co-ordination with outpatient appointments.
Ensuring scheduling and rescheduling is undertaken on the IT systems iCare and Epic including basic rescheduling duties.
To monitor overlapping or concurrent spells of admission, long stays taking action to rectify admissions and discharges where necessary.
Booking interpreter services and portering, and accurately recording the information on IT systems.
Liaise with Chemotherapy Lead Nurses/Unit Managers to understand nursing staffing levels and adjust units chair capacity accordingly.
Support patients and manage complaints to help resolve issues locally.
Workforce Manage the overall co-ordination of MBU and Suite 8 CDU reception areas, and, as lead Administrator take on additional staff management responsibilities as required from service expansion.
Review workload and ensure that work is allocated fairly, delegating responsibilities as appropriate.
Take responsibility for the management of annual, sickness and other leave, ensuring the department is appropriately covered at all times, advertising vacancies and leading on recruitment, whilst liaising with Temporary Staffing whenever necessary.
To manage the departments sickness, including return to work interviews up to formal warning stage.Ensure that all shifts and absences are recorded on Health Roster and that Health Roster is kept up to date.
Notify the Associate Service Manager- Oncology of any return-to-work interviews that are past the formal warning stage.
To arrange induction programmes for all staff including bank staff, and volunteers arranging contracts, security badges, smartcards and all necessary I.T accounts.
This will include the need to train staff on new systems.Manage the administrative staff within the department including mandatory training, PDRs, annual, sickness and other leave, and to the first line of performance, disciplinary and grievance process.
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Job overview
Fixed-Term / Secondment opportunity:
Chemotherapy-Day-Unit Co-ordinator Team Manager – A&C Band 5
Based at Lewisham Hospital, the post holder will be responsible for the line...