Customer Service Advisor

Hours: Full-time, Permanent, Monday to Friday, 9:00am – 5:00pm

We’re currently recruiting on behalf of our client for a Customer Service Advisor to join their fast-paced and friendly team based in Bromsgrove. This is a great opportunity for someone who enjoys working in a collaborative office environment and is looking to join a forward-thinking, growing company.

What you’ll be doing:

• Providing daily support to a portfolio of existing customers
• Handling enquiries via phone and email in a professional and timely manner
• Inputting and processing orders using Sage
• Managing returns and credit requests through the system
• Collaborating closely with the sales team to ensure high levels of customer satisfaction

What we’re looking for:

• A confident communicator with a polite and professional telephone manner
• Someone who thrives under pressure and stays calm in a busy environment
• Strong organisational skills and adaptability
• Proficient in Microsoft Office
• Fast and accurate working style while delivering excellent customer service
• Previous experience in a customer service role is a bonus, but not essential

If you’re reliable, enthusiastic, and enjoy being part of a supportive team, this could be the perfect role for you.