Customer Service Advisor - ref. d53262103

Customer Service Advisor needed in West London Paying £18.52 per hr Ref 03151

Full time hours on a temporary basis

Responsibilities:

1. Provide a single point of contact for housing services and repairs.
2. Ensure timely and positive responses, meeting performance targets and high satisfaction rates.
3. Respond to enquiries via various channels (telephone, email, web, social media, post).
4. Deliver consistent, reliable, customer-focused service, ensuring value for money and acting as a positive role model.
5. Act as the first point of contact, providing initial advice and resolving frequent service requests via various channels.
6. Direct complex inquiries to appropriate individuals or departments.
7. Capture and pass detailed information to specialist teams when necessary.
8. Access and record actions on the council’s systems to provide relevant information and services.
9. Develop and maintain knowledge of key policies and procedures.
10. Conduct telephone surveys and record outcomes.
11. Capture and update customer information.
12. Work towards performance objectives linked to key performance indicators.