Pharmacy Dispenser General Practice
Job responsibilities Work with the Practice Pharmacist to provide a Medicine Management Service and project a positive and friendly image to patients and other visitors, either in person or via the telephone To process, all repeat medication requests electronic and paper sent in by patients in accordance with Practice guidelines To process all repeat medication requests from the surgery NHS Mail box at least twice daily.
To collect and process repeat prescription requests from the fax machine, post box and reception. To process, all nomad medication requests electronically To liaise with patients and chemists regarding queries and requests. To ensure that patient queries on medication are highlighted to the relevant Pharmacist either Community or Practice.
Ensure adequate provision and security of prescription paper Initiating contact with and responding to prescribing requests from patients, other team members and associated healthcare agencies and providers To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to detail in the patient records and then destroy the prescription (2 months old) To adhere to the Death protocol in respect of prescriptions Be aware of monitoring requirements for selected drugs and follow up required monitoring with patients.
Ensure appropriate health checks and medications reviews are undertaken. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.Employee responsibilities: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Maintaining security in accordance with Practice protocols Ensuring patient and carer records are up to date.
Dealing with confidential waste ensuring disposal into shredding facility provided Keeping working environment clean, tidy and free from hazard Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Competencies: Sound knowledge of EMIS Clinical System, Window and MS Office.
Awareness of data security requirements IT literate Good verbal and written communication skills Problem solving skills Flexible approach, team player, good sense of humour Knowledge of medical terminology. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Health and Safety/Risk Management The post-holder must comply at all times with the services Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990) Infection Control Applies infection control measures within the Practice to include: Universal hygiene precautions The collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillage Assist patients and colleagues in adopting sound infection control measures Equality and Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality of employment.
Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Dignity and respect for patient confidentiality The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role To treat patients, colleagues and visitors with dignity and respect at all times.Communication and Working Relationship The post-holder will establish and maintain effective communication pathways with colleagues, stakeholders, patients and their carers Recognise the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Utilise communication skills to support patients to adhere to prescribed treatment regimens Anticipate barriers to communication and take action to improve communication when appropriate Rehabilitation of Offenders Act 1994 Because of the nature of the work, this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995.
Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice.Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies. Job Description Agreement This job description is intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.